Salesforce Administrator

About the Job Salesforce is the engine behind how Lightspeed runs - and we need someone to keep it humming. As our Salesforce Administrator, you’ll own the day-to-day of our Salesforce platform: user setup, data quality, reports and dashboards, automation, and the projects that make our internal teams faster and smarter. You’ll report to our Senior Director, MIS, with technical mentorship from our Salesforce Product Manager.

This is a hands-on role for someone who wants to own the platform, not just tickets - and grow into bigger automation, integration, and AI-driven work as you go. As the Salesforce Administrator, you will:

Be the go-to for Salesforce support - triaging, resolving, and escalating tickets, and driving issues to resolution

Keep the platform running clean - user admin, data hygiene, reports, dashboards, and declarative automation

Own projects end to end - configuration, testing, documentation, deployment

Help us work smarter - supporting AI-driven automations and integrations across Salesforce and connected tools

About the Role Essential functions (not exhaustive, may be supplemented):

Serve as primary point of contact for Salesforce service desk requests

Administer Salesforce - user setup, profiles, permission sets, roles, groups, licenses

Maintain data quality through imports, updates, dedup, and hygiene processes

Build and maintain reports, dashboards, list views, and automation (flows, validation rules, approval processes, page layouts)
Own assigned Salesforce projects end to end, partnering with the Product Manager on bigger initiatives

Support onboarding, offboarding, and end-user training Monitor integrations with connected systems (e.g., Net Suite) and test releases and upgrades

Support, test, and maintain AI-driven automations and integrations

Document processes, configurations, and solutions in the team knowledge base Follow and help enforce security, access, and change-management policies

Take on progressively more complex admin, automation, and integration work as you grow About You Bachelor's degree in Information Systems, Business Administration, or equivalent experience2+ years hands-on Salesforce administration (or comparable business-app admin) - stepping up from a junior/associate role? Apply anyway

Hands-on with declarative config and automation - flows, validation rules, page layouts, approval processes

Comfortable owning data quality and building reports/dashboards independently

Experience with tools like Adobe Sign, Churn Zero, Zapier, or n8n a plus Comfortable using AI tools (Claude, ChatGPT) day-to-day, with interest in applying AI to automate admin work

Jira or similar project management experience

Strong documentation and QA habits

Salesforce Certified Administrator preferred, or working toward itNetSuite or similar ERP exposure, plus general IT literacy (macOS, Microsoft 365, identity/access), a plus

Self-starter, sharp communicator, comfortable prioritizing multiple requests in a fast-paced, high growth environment

Available for flexible hours and occasional on-call supportABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available.

Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more…