NOC; EXACTAC) Analyst

At Exacta Systems, we’re not just shaping the future of gaming—we’re redefining it. As a leader in historical horse racing (HHR) technology, we create cutting-edge gaming solutions that power thrilling player experiences nationwide. Now part of the Churchill Downs family, we’re backed by a storied legacy of excellence in racing and gaming. This new chapter brings exciting opportunities for growth, stability, innovation, and impact.

If you're looking for a career where technology meets tradition and where your ideas drive the future, let’s explore the possibilities together!

The NOC Analyst supports the availability, reliability, and performance of Exacta Systems’ production technology environment and customer-facing systems. This position provides proactive monitoring, incident triage, troubleshooting, escalation, and resolution support for network, infrastructure, hardware, application, and gaming-system issues while helping maintain Exacta’s 24x7 business operations.

There are two positions open, and these will serve as 2nd and 3rd shift support on our customer-facing EXACTAC team.

During second and third shifts, the NOC Analyst serves as a primary point of contact for internal and external customers experiencing network, system, infrastructure, and Exacta application or game-related issues when on-site staffing is reduced. The Analyst responds to inbound calls and alerts, documents and prioritizes incidents, troubleshoots issues with customers and vendors, and coordinates with technical teams to restore service as quickly as possible.

This is a customer-facing technical role requiring strong troubleshooting ability, sound judgment, effective communication under pressure, and the ability to manage multiple incidents, alerts, and support channels simultaneously.

Network Operations & Monitoring

• Monitor Exacta’s network, infrastructure, systems, applications, and gaming environments to support reliable 24x7 operations.
• Monitor dashboards and tools such as Solar Winds, Splunk, Logic Monitor, and other platforms for alerts, anomalies, outages, and performance issues.
• Respond to inbound calls, chats, emails, monitoring alerts, and ticket requests involving network, hardware, system, and application issues.
• Perform routine operational monitoring, including backup verification, log reviews, system health checks, and infrastructure status reporting.
• Identify recurring incidents or performance trends and identify findings for root‑cause analysis and corrective action.
• Maintain accurate shift logs and provide clear handoffs of open incidents, risks, and outstanding work to incoming team members.

Incident Management & Technical Support

• Triage, troubleshoot, document, and resolve incidents within the appropriate level of responsibility and established Service Level Agreements.
• Serve as a primary technical contact for customers and vendors during assigned shifts.
• Work assigned tickets through resolution or appropriate escalation while maintaining timely and accurate documentation.
• Participate in incident and change-management conference bridges as required.
• Support root‑cause analysis by gathering technical information, documenting findings, and assisting Operations and customers as needed.
• Provide clear verbal and written technical input for Incident and Change Management activities.
• Coordinate with vendors and internal technical teams to resolve hardware, software, network, and application issues.

Infrastructure & Change Management

• Troubleshoot and support network, infrastructure, connectivity, and system issues affecting Exacta operations or customer environments.
• Monitor infrastructure availability and performance and provide regular operational reporting.
• Support…