Envision Solutions Technical Lead

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Zonda is redefining the future of housing. Situated at the heart of the fast-growing real estate industry, we combine data, technology, and industry expertise to help shape the future of real estate and homebuilding.

The Envision Solutions Technical Lead is a versatile member of the Client Services team responsible for helping home builder clients successfully implement, use, and troubleshoot Envision and other Zonda solutions. The role combines client relationship management, software implementation, technical troubleshooting, data analysis, training, and process improvement. This person serves as a key client and internal resource, working across Client Services, Product, Engineering, Data Services, Customer Support, and client technology teams.

The ideal candidate is customer-focused, technically capable, inquisitive, and comfortable moving between strategic client conversations and hands‑on problem solving.

• Lead and support client implementations, including configuration, requirements gathering, testing, training, launch readiness, and ongoing adoption.
• Lead assigned client engagements as needed and serve as a technical resource across implementations, helping manage priorities, delivery, issues, and expectations.
• Understand client business processes and translate requirements into product, configuration, data, and integration needs.
• Advise clients on product capabilities, new features, enhancements, and opportunities to improve their use of Zonda solutions.
• Serve as an escalation resource for complex client, product, data, and integration issues.
• Investigate and troubleshoot data discrepancies, configuration issues, data loads, file-based feeds, APIs, database updates, and other system-to-system processes.
• Review and validate client data, including product, option, pricing, configuration, and related builder data.
• Trace issues across systems and work with internal teams, client technical teams, and third‑party vendors to identify root causes and drive resolution.
• Translate technical findings into clear explanations, recommendations, and action plans for both technical and non‑technical audiences.
• Work with internal teams to ensure quality, timely delivery and a high level of client satisfaction.
• Identify opportunities to improve Client Services processes, documentation, troubleshooting guides, implementation resources, templates, reports, and workflows.
• Use AI‑assisted tools and automation where appropriate to improve analysis, troubleshooting, documentation, and team efficiency while validating results.
• Take ownership of high‑priority or complex needs and provide flexible support…