Computer Access Analyst; System Analyst III

The Texas Education Agency (TEA) oversees primary and secondary public education in Texas and is committed to improving outcomes for all public school students by providing leadership, guidance, and support to school systems across the state.

• We are Determined:
  We are committed and intentional in pursuing our primary purpose of improving outcomes for students.
• We are People-Centered:
  We strive to attract, develop, and retain committed talent that reflects the diversity of Texas, with each individual contributing to our shared vision for students.
• We are Learners:
  We seek evidence, reflect on outcomes, and continuously improve in pursuit of excellence for students.
• We are Servant Leaders:
  We are public servants committed to improving opportunities for students and supporting those who serve them.

The Office of Information Technology works closely with all agency divisions to implement innovative technology solutions in a cost-efficient manner that supports the goals and priorities of the Texas Education Agency. The Office of IT provides efficient technology solutions and stellar customer services to internal staff, 20 Educational Service Centers, and 1,200-plus public-school districts and charter schools. The following services are provided by IT: leadership on IT initiatives;

guidance on security/policy issues; new application development/enhancements; software acquisition; technical support; assistance with technical sections of purchasing documents such as Request for Information (RFI), Request for Offers (RFO), Request for Proposals (RFP); and oversight on the data collection process which helps to support and improve outcomes for all of Texas' 5 million-plus students.

The Computer Access (CA) Specialist position in the Information Technology Division of the Texas Education Agency (TEA) serves as a member of the IT Operations support team. The Computer Access (CA) Specialist is a member of the Technology Operations team and is a first point of contact between end users and the IT organization. The specialist is responsible for managing authentication and authorization to Agency information resources.

The Specialist is responsible for recording the details of reported IT service issues and service requests, working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. This position requires technical troubleshooting abilities and excellent customer service skills. The Specialist is required to understand the full users identity and access management life cycle, including user on boarding, transfer, and off boarding.

The team coordinates security administration activities on various platforms, applications, and systems, ensuring access is granted in accordance as per the TEA policy, established standards and create processes. Train new Team members and perform special projects as assigned.

Work involves planning, implementing, and monitoring security measures for information systems and infrastructure to regulate access to data and to prevent unauthorized modification, destruction, or disclosure of information. Works under minimal direction with considerable latitude for the use of initiative and independent judgement. This position will report to the IT Support Manager under the Director of ITS Operations within the Information Technology division.

This is an in-office position requiring regular on-site attendance Monday through Friday during standard business hours. Telework may be approved on an occasional, limited basis as business needs allow.

Please note that a resume and cover letter are required attachments for applying to…