Implementation Project Manager

Diagnostica Stago, Inc., (DSI) is an industry leader in the science of hemostasis and thrombosis. Stago provides the total commitment of global resources and responsiveness, coupled with cutting edge technology and reliability. DSI is dedicated to continually developing and providing the very best hemostasis products, technical support, and services. The ideal candidate can be located in the West or Central time zones.

The Implementation Project Manager is responsible for leading and coordinating the successful implementation of Stago instrumentation, automation, digital solutions, and related services at customer sites from commercial handoff through successful go-live and transition to ongoing support. Serving as the primary project management point of contact for the customer, the Implementation Project Manager develops and manages the comprehensive implementation plan and coordinates activities across the customer and Stago's Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, and other functional teams.

The position is accountable for ensuring implementation milestones, dependencies, customer requirements, risks, and resources are actively managed to achieve an efficient, predictable, and high-quality customer go-live. The Implementation Project Manager does not replace the functional expertise or responsibilities of Clinical Applications, Field Service, Digital Solutions, or other departments. Rather, the position provides end-to-end project ownership, ensuring that all work streams converge against an aligned implementation plan and targeted go-live date.

Success in this role requires strong project management discipline, customer communication, cross-functional leadership, problem solving, and the ability to anticipate and resolve obstacles before they impact the customer experience or implementation timeline.

Essential Duties and Responsibilities:

Implementation Planning & Project Ownership Own the end-to-end project management of customer implementations from commercial handoff through successful go-live and transition to ongoing support. Develop and maintain a comprehensive implementation project plan identifying key milestones, timelines, dependencies, responsibilities, customer commitments, resource requirements, and targeted go-live dates. Establish a clear implementation governance structure and cadence appropriate to the size and complexity of each project.

Serve as the primary project management point of contact for the customer throughout the implementation lifecycle. Lead customer implementation kickoff meetings, recurring project meetings, readiness reviews, and post-implementation reviews. Manage multiple customer implementations concurrently, effectively prioritizing activities based on customer commitments, business priorities, project complexity, and risk. Manage complex, multi-site, IDN, reference laboratory, and enterprise implementations requiring coordination across multiple customer and Stago stakeholders.

Cross-Functional Coordination Coordinate activities across Sales, Clinical Applications, Field Service, Digital Solutions/IT, Supply Chain, Customer Service, Marketing, Finance, and other functions necessary for successful implementation. Establish clear roles, responsibilities, deliverables, and deadlines for each implementation workstream. Ensure functional teams have appropriate visibility to upcoming implementation requirements and resource needs. Facilitate communication and decision-making between internal teams and customer stakeholders. Lead through influence across functions without direct reporting authority.

Escalate resource constraints, competing priorities, or unresolved dependencies when they create risk to customer commitments or go-live timelines. Customer Readiness & Go-Live Management Partner with customer stakeholders to establish and monitor customer readiness requirements, including site preparation, laboratory workflow, facilities, IT/network connectivity, staffing, training, validation, and other prerequisites. Coordinate instrument delivery, installation, connectivity, validation, training, and go-live activities with the appropriate functional owners.

Maintain visibility to customer-owned activities and proactively communicate when incomplete customer requirements place implementation timelines elop and manage formal go-live readiness criteria and facilitate readiness reviews prior to conversion. Coordinate…