Desktop Support

Job in Austin, Travis County, Texas, 78716, USA

Listing for: Conch Technologies, Inc.

Full Time position
Listed on 2026-10-13

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support

Salary/Wage Range or Industry Benchmark: 41000 - 69000 USD Yearly USD 41000.00 69000.00 YEAR

Greetings from Conch Technologies, Inc.

Position

Desktop Support (O365 EUC H&F Support)

Location

Austin, TX, (5 days a week onsite)

Duration

12+ Month Contract

Required Skills

3-4 years of experience in EUC H&F Support. (End User Compute Deskside Support)

Support and troubleshooting of Windows 10 & 11 Operating Systems and Microsoft O365 applications.
Good customer handling skill and prior experience in Concierge (VIP Users) support
Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
Basic troubleshooting of Conference devices, Projectors, and Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and a customer-centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
Incident, Service Request, and Problem Management (ITIL)
Customer Service(including VIP Customer Service) and Communication Skills
Vendor Coordination
Documentation and SOP Creation
Ability to work independently and manage onsite priorities
Collaboration with Infrastructure, Security, and Engineering Teams

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