Application Support Engineer

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.

Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth,powering confident decisions,and ensuring satisfied clients andteams—we're helping our customers build strong organizations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimize margins and increase revenue, unlocking access to more profitable work.

• We provide complete operational visibility today and the tools to confidently predict tomorrow.

• We empower firms to be where top talent wants to work and where top clients want to buy from.

Recognized as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by ourvaluesand a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

Our customers include some of the world's largest professional services firms, with thousands of users relying on Dayshape every day. As our North American customer base continues to grow, we're expanding our US Support team and looking for an Application Support Engineer to support our enterprise customers across the United States.

You’ll work closely with customers and colleagues across Support, Engineering, Product, Customer Success, and Professional Services to resolve complex issues and help customers get the most value from Dayshape.

This role operates during US business hours. While you'll collaborate closely with our growing US team, there is limited overlap with our UK Engineering teams, so you'll need to be comfortable working independently and taking ownership of issues from investigation through to resolution.

Our customers provide first-line support internally, meaning the issues that reach us are often complex, business-critical, or technically challenging. That's where you'll make the difference.

Support at Dayshape isn't a traditional help desk role. You'll be a product expert, technical investigator, customer advocate, and problem solver all in one. From supporting global enterprise customers and managing releases to influencing product decisions, adopting AI-driven ways of working, and improving how we operate, you'll have real ownership and visibility across the business.

If you want to move beyond ticket handling and become a trusted partner to customers and colleagues alike, this is the role for you

• Investigate and troubleshoot complex customer issues, analysing logs, data, and product behaviour to identify root causes.

• Act as the technical owner of support cases, driving incidents through to resolution and coordinating with Engineering when code changes are required.

• Create high-quality Jira tickets that provide engineers with the information they need to resolve issues quickly.

• Resolve customer issues directly whenever a technical fix, configuration change, or workaround can be applied without development work.

• Prioritise and manage support work…