Senior Customer Support Engineer

Location(s)
Austin, Customer Site - TX

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Location(s) Austin, US - TX

Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, this position will be working primarily in Austin, TX as part of a small on-site service delivery team. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

• Install, Maintain, and Repair equipment at various customer sites
• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
• Achieve response time targets to contract customers
• Keep area Team Leader and Area Sales Manager informed of all issues
• Manage due dates for all Preventive Maintenance Service Orders
  - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner
• Order and maintain appropriate inventory to support the territory
• Provide non-contract customers billable estimates for servicing of instruments
• Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process
• Travel (post-initial training) would likely be minimal and infrequent

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

• BS/BA degree in an engineering field or STEM 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation OR AS/AA degree engineering field or STEM or Military Training.
• 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

• Excellent organizational and communication skills
• Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
• Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills
• Valid Driver’s License
• Experience in MS-Office products

The pay range for this full-time position is a salary $73,000.00 - $93,500.00 USD Annually. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company.…