Worksoft Admin

Position:
Worksoft Admin
Location:
Austin, TX (Onsite)
C2C/W2/Fulltime
Wipro/Apple
Job Description

• Install, configure, upgrade, and patch Work Soft applications (Certify, Capture, Execution Manager, Analyze) across development, test, and production environments.
• Administer Worksoft servers, services, agents, and integrations in on-premises and/or cloud environments.
• Manage user access, roles, licenses, and permissions in alignment with organizational security policies.
• Perform routine health checks, monitoring, and performance tuning of the Worksoft environment.

• Coordinate with infrastructure, database, and network teams to provision and maintain servers, storage, and connectivity.
• Configure and maintain integrations with SAP (ECC, S/4
  
  HANA), web applications, Citrix, and other supported systems.
• Manage Worksoft databases (typically SQL Server), including backups, restores, and capacity planning.

• Diagnose and resolve application, server, agent, and execution issues related to Worksoft components.
• Analyze logs, execution failures, and performance bottlenecks; provide root cause analysis and corrective actions.
• Serve as the primary escalation point for Worksoft platform issues and coordinate with Worksoft vendor support as required.