Site Reliability Engineer

The SRE Engineer is responsible for designing, implementing, and optimizing enterprise observability solutions that enhance application performance, system reliability, operational efficiency, and end-user experience. This role serves as a technical leader and trusted advisor to application, infrastructure, operations, security, and engineering teams, driving observability strategy, platform adoption, automation, and operational excellence.

• Design, implement, and integrate enterprise observability solutions to improve system reliability, availability, and performance.
• Evaluate observability technologies through Proof of Concept (PoC) initiatives and demonstrate solution effectiveness to stakeholders.
• Gather and analyze business and technical requirements and translate them into scalable observability architectures and implementation plans.
• Recommend monitoring strategies and best practices that align with organizational objectives and operational goals.
• Act as a technical consultant in the transformation and modernization of IT operations and application support processes.

• Design and implement proactive and reactive alerting strategies that deliver actionable insights to various technical teams.
• Implement synthetic monitoring solutions for critical web applications, portals, and APIs to ensure service availability and continuity.
• Develop log monitoring capabilities utilizing pattern recognition, metric extraction, and anomaly detection techniques.
• Deploy and optimize Real User Monitoring (RUM) solutions for web and mobile applications to measure and enhance user experience.
• Build operational and business-focused dashboards that correlate technical performance metrics with key business outcomes and KPIs.

• Lead the design, deployment, and optimization of Dynatrace-based observability platforms.
• Develop custom Dynatrace extensions and integrations to support advanced monitoring and automation use cases.
• Create API-driven deployment and configuration solutions that enable observability-as-code practices.
• Support platform standardization and scalable deployment models across multiple environments.
• Lead and support migration initiatives, including transition from Dynatrace Managed deployments to Dynatrace SaaS environments.

• Develop automation solutions that reduce manual effort, improve operational efficiency, and increase service reliability.
• Drive automation of repetitive operational and support activities to reduce costs and improve service delivery.
• Promote observability-as-code and infrastructure automation practices to enable consistent and repeatable deployments.
• Identify opportunities to streamline processes and improve operational effectiveness using automation, analytics, and modern engineering practices.

• Implement and promote Dev Ops and Site Reliability Engineering (SRE) practices across supported platforms and applications.
• Contribute to post-incident reviews and postmortem activities to drive continuous service improvement.
• Support capacity planning and reliability engineering initiatives through data-driven insights and monitoring strategies.
• Assist teams in establishing and managing service reliability objectives and error budgets.

• Apply structured problem-solving and design-thinking methodologies to help teams define challenges and develop effective solutions.
• Promote Lean principles and continuous improvement practices to increase team productivity and service quality.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience.
• Experience in enterprise observability, application performance monitoring, infrastructure monitoring, or Site Reliability Engineering.
• Strong expertise with Dynatrace or comparable observability platforms.
• Experience implementing synthetic monitoring, Real User Monitoring (RUM), log analytics, dashboards, and alerting solutions.
• Experience developing automation and API-based integrations.
• Knowledge of Dev Ops, SRE, incident management, capacity planning, and operational best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, stakeholder management, and presentation skills.
• Experience working with globally distributed teams and managing…