Added - ago Enterprise MSArchitect & Service Delivery Manager IT Administration​/Engi

Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window Added - 06/15/26 Enterprise MS365 Architect & Service Delivery Manager IT Administration/Engineer Austin , Texas | Contract

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Job Description We are looking for an Enterprise Microsoft 365 Architect & Service Delivery Manager. This individual is responsible for governing, architecting, and optimizing all Microsoft 365 workloads across the organization. This role provides strategic technical leadership, oversees a high-performing service delivery team, ensures secure and compliant cloud operations, and partners closely with internal and external stakeholders to advance the digital workplace.
Key Responsibilities
1. Enterprise Architecture & Workload Governance

• Lead Solution Architecture: Govern and direct all enterprise Microsoft 365 workloads, including Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Viva, Microsoft Defender, Microsoft Purview, Entra , Power Platform, and Microsoft 365 Copilot.
• Strategic Road mapping: Advise leadership on cloud strategy, emerging technologies, and industry trends to drive continuous modernization.
• Architectural Alignment: Collaborate with agency and Data Center Services (DCS) architects to design scalable solutions and ensure alignment with enterprise IT standards and integration patterns.

2. Team Leadership & Service Delivery

• Team Management: Lead, mentor, and manage a five-member Microsoft 365 service delivery team, fostering a collaborative, agile, and high-performance culture.
• Operational Excellence: Establish, formalize, and continuously improve operational guidelines, lifecycle management processes, support workflows, and SOPs.
• Support Oversight: Manage service ticket queues as appropriate, ensuring timely resolution of Tier 3 escalations and participating in on-call rotations to maintain system availability.

3. Security, Identity, & Compliance Governance

• Identity Architecture: Design and govern identity and access frameworks using Entra , PIM, Conditional Access, SSO, and OAuth Cloud App Security.
• Security & Compliance Solutions: Deploy and manage security and compliance controls using Microsoft Purview (DLP, Information Protection, retention) and Microsoft Defender.
• Security Alignment: Implement directory services security policies, patching schedules, and standards in coordination with Security and the Information Security service provider.
• Continuous Improvement: Conduct proactive threat and risk assessments, applying best-practice remediations informed by Microsoft on-demand and DART assessments.
• External
  
  Collaboration:
  
  Define, configure, and audit secure external sharing and guest access frameworks within the M365 tenant.

4. Vendor Management, Collaboration, & Licensing

• Vendor & Partner Management: Oversee relationships with external service providers, managing escalations and coordinating directly with Microsoft or partner support teams as needed.
• License Portfolio Management: Optimize the agency’s Microsoft 365 licensing strategy, ensuring compliance, cost efficiency, and alignment with business needs.
• Cross?
  
  Functional
  
  Collaboration:
  
  Work closely with the Applications Tower and other infrastructure teams to design, implement, and govern application changes, upgrades, and tenant integrations.

Required Qualifications:

• 8+ years of experience in enterprise IT infrastructure.
• 5+ years of hands?on experience designing, governing, and maintaining enterprise?scale Microsoft 365 environments.
• Proven experience leading or supervising technical service delivery teams.

Technical Expertise:

• Deep technical knowledge of the…