Director of Workforce Automation and Technical Support

Position: Director of Workforce Automation and Technical Support )
Description

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St., Austin, TX.TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position.

This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

You’re up to the challenge of leading a team of 25+ members supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed.

You understand the value of developing excellent relationships with leaders of other departments to ensure cross-functional collaboration.

WHAT YOU WILL DO:

The Director of Workforce Automation and Technical Support (Director I) performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

- Oversee subject matter experts in the design and continued enhancement of several management information systems within the Workforce Development Division.

- Coordinate input from project stakeholders and subject matter experts, including Local Workforce Development Boards and agency staff, on their needs, business programs/processes, and improvement recommendations to automation systems.

- Oversee strategic planning, documenting, communicating, and connecting the vision/philosophy of the agency’s integrated service delivery with workforce development automation tools.

- Identify and make recommendations for maintenance and enhancement of TWC’s Workforce Development automation tools.

- Plan the development and implementation of enhanced business and automation projects, adhering to sound development standards, ensuring deliverables meet the agreed upon quality and content and are reviewed and accepted by all appropriate parties before acceptance. Develop, implement, and maintain performance accountability and quality assurance processes, best practices, and standards for the department.

- Make formal presentations on projects to stakeholders and executive agency leadership.

- Coordinate with TWC’s Information Technology Division and other divisions planning automation changes to prioritize and implement changes within established timelines.

- Work with departmental support staff to ensure that customer support tickets are responded to and resolved in a timely manner.

- Perform other related duties as assigned.

YOU QUALIFY WITH:

- Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, two years of which must have been in an administrative management or supervisory capacity.

- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:

Knowledge of:

-  Best practices in data analytics, data integrity, reasonability testing, and…