Manager of Workforce Systems Automation & Technical Support

Position: Manager of Workforce Systems Automation & Technical Support )
Description

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. We are looking for a Manager of Workforce Systems Automation & Technical Support (Manager IV) to join us in our Workforce Automation department.

This position is located at 1117 Trinity Street, Austin, Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

You’re up to the challenge of leading a dynamic team supporting multiple automation systems. You thrive in a fast-paced, rapidly evolving environment that presents new challenges every day. You enjoy working closely with internal and external users to build the best automation systems to meet the needs of Texans. You are a self-starting, creative problem solver, and an excellent communicator, keeping your team and leadership informed.

You understand the value of developing excellent relationships with leaders of other teams to ensure cross-functional collaboration.

WHAT YOU WILL DO:

The Manager of Workforce Systems Automation & Technical Support (Manager IV) oversees technical subject matter experts in the design and optimization of critical systems serving the Texas workforce system (including ). Performs advanced (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Your team will provide crucial help-desk support to TWC staff and local workforce boards, coordinate extensively with TWC’s Information Technology Division, and manage system vendors to implement continuous process improvements.

YOU WILL BE TRUSTED TO:

- Lead Technical Teams:
Direct end-to-end operations, whether managing data compilation and visualization pipelines, or overseeing system design, vendor relations, and user-acceptance testing.

- Collaborate with Stakeholders:
Coordinate input from internal and external stakeholders—including executive management, program staff, and local workforce development boards—to align automation and data analytics tools with business needs.

- Drive Strategic Planning:
Work alongside division leadership to develop and execute both long- and short-term operational goals, identifying modernization and enhancement opportunities.

- Manage Project Life cycles:
Plan and implement enhanced business and automation initiatives, adhering to sound development standards to ensure deliverables meet quality standards and receive proper sign-offs.

- Coordinate Across Divisions:
Act as a key liaison to TWC’s Information Technology Division and other internal teams to prioritize, schedule, and implement critical metrics and system updates.

- Ensure Accountability & Quality:
Develop, implement, and maintain performance accountability and quality assurance processes, help-desk Service Level Agreement (SLA) tracking, and technical best practices.

- Develop Talent & Resources:
Motivate, coach, and develop team members, prepare and evaluate annual budget requests, and carefully monitor department expenditures.

YOU ARE A GREAT FIT WITH:

Knowledge of:

- Best practices in data analysis, data integrity,…