Business Systems Analyst – Digital Banking

The Business Systems Analyst - Digital Banking serves as the bridge between UFCU's digital banking product owners and the delivery teams that build UFCU's online and mobile banking experiences. Working within an Agile framework and in support of the Product Owner, this position gathers and analyzes requirements; defines, writes, and refines features and user stories; and partners with developers, QA, and UX to implement and test them.

The analyst applies strong knowledge of digital banking systems and integrations to help UFCU deliver secure, compliant, and member-centric digital experiences that support the credit union's strategic objectives.

The Business Systems Analyst is an exempt position and reports to the Director of Digital Banking.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In Pursuit Of Our Aspiration That UFCU Is Loved By Millions Of Members And Built To Thrive For Generations, We Are Guided By Our Values

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

• Partner directly with digital banking product owners to elicit, analyze, and document business, member, and system requirements for online and mobile banking features.
• Facilitate discovery sessions, requirements workshops, and stakeholder interviews with business units, Member Experience, Compliance, IT, and vendors to understand needs, constraints, and success criteria.
• Analyze current-state and future-state processes, member journeys, and data flows; document process maps, use cases, business rules, and non-functional requirements.
• Identify dependencies, risks, and integration impacts across the digital banking platform and interfacing systems, including Symitar Episys, account opening, payments, fraud, and third-party vendor solutions.
• Research and recommend solutions, configurations, and enhancements that optimize the member and employee digital experience.

• Define, write, and refine features and user stories with clear, testable acceptance criteria that meet the team’s Definition of Ready.
• Collaborate with product owners to decompose epics and features into right-sized user stories and support backlog prioritization in alignment with the digital banking roadmap.
• Maintain features, user stories, and requirements traceability in Azure Dev Ops (ADO), ensuring work items are accurate, current, and linked to test cases and releases.
• Actively participate in Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Serve as the requirements subject matter expert for the delivery team, clarifying scope, answering questions, and resolving ambiguity throughout development.