Support Engineer, RIVR IT & Security

Job :  |  Services LLC

RIVR builds legged robots for real-world last-mile delivery. Our Austin site is RIVR’s presence in the Americas and is growing quickly — including production support coverage for the wider RIVR manufacturing operation. The RIVR IT & Security team owns the technology behind all of it: office and manufacturing IT, engineering and business platforms (PLM, ERP, MES), the production systems, and information security.
We are looking for a Support Engineer based in Austin to provide on-site technical coverage for the office and to anchor the Americas end of our globally distributed team. This role combines hands-on support and infrastructure work with production support: you will keep the Austin office and lab running, provision and support hardware for a growing team, and own the Austin end of a follow-the-sun on-call rotation — closing an 18-hour coverage window that runs from Shanghai through Zurich to Austin.
You will work as part of a small, distributed team alongside senior engineers in Zurich and a counterpart in Shanghai.
Because the team is lean and the time zones are wide, your coverage matters: when you are on shift, you are the person keeping RIVR’s systems — including the production line — healthy for the Americas hours and beyond.

• Austin office & lab IT. Keep the Austin office and lab systems running: end-user support, networking, and local infrastructure for a growing site.
• Provisioning & equipment. Image and provision laptops, desktops, and lab hardware; manage local equipment, accessories, and ordering.
• Production support coverage. Provide Americas-hours coverage for production-critical systems, monitoring the line and responding to incidents while Zurich and Shanghai are offline.
• On-call. Own the Austin end of the distributed follow-the-sun on-call rotation, closing the 18-hour window and handing off to Shanghai.
• Operate & maintain. Run and maintain the RIVR-specific systems built by the wider team; apply IaC-managed changes, follow runbooks, and contribute monitoring/reliability improvements.
• Local hands. Be the on-site presence for physical infrastructure work in Austin — cabling, hardware, installs and support Amazon integration at the site with guidance from Zurich.

You come online as Zurich is wrapping up and pick up on-call for the Americas. You clear a couple of tickets from Austin staff, provision a laptop for a new hire, and check in on the production-line monitoring while the other sites are offline. Mid-day you apply an infrastructure change prepared by the Zurich engineer and help set up a new lab bench.

Before you log off you review overnight alerts to hand a clean state to Shanghai. Your shift is what keeps coverage unbroken across the 18-hour window.

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Work rotating shift schedules and variable days off
• Professional experience in IT support, systems administration, or infrastructure engineering, including on-site/hands-on work.
• Solid Linux and Windows endpoint knowledge, plus networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
• Scripting ability (e.g. Python or Bash) and willingness to work with infrastructure-as-code and automation maintained by the team.
• Comfort with hands-on hardware work: imaging, provisioning, cabling, and lab support.

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON
• Experience in a manufacturing, hardware, or robotics…