Data and Technology Specialist

Texas State Library & Archives Commission

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Job Summary
Performs routine (journey-level) consultative services and technical assistance work. This position within the Reader Services department of the Talking Book Program supports library-focused services for patrons who have visual, physical, and reading disabilities. Responsibilities include technical support and training on library software and equipment to TBP staff, technical and research support for data audits, data collection, reporting and special projects, and library service and technical support to patrons.

Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Tasks
Provide technical guidance and support to Reader Services staff for library software, equipment, and adaptive technology.
Research and resolve patron problems, concerns, and complaints regarding library software, equipment, and general library services.
Assist with data collection, audits, reporting, and retention.
Assist with library software testing and troubleshooting.
Contribute to the creation and revision of departmental processes and procedures.
Perform other duties and participate in special projects as assigned.
Attend work regularly in accordance with agency leave and attendance policies.
Comply with all applicable agency policies and procedures.

Other Tasks
Special projects may include, but are not limited to, serving on committees, assisting other TBP staff in specific projects, or representing the division at public awareness events, professional conferences, etc.

Minimum Qualifications
Bachelor’s degree from an accredited 4-year institution. Substitution: an associate degree and two years of work experience in library or customer service environment; or high school diploma or GED and four years of experience in library or customer service environment.
Two years of experience providing service to the public.
Experience providing technical support by telephone or email.
Experience taking or making calls in a customer service environment.
Experience using a computer for word-processing, email, internet searching, and database management or data analysis in an office environment.
Experience using an integrated library system (ILS) or other automated records system or database to update and retrieve information.

Preferred Qualifications
Experience in data analysis and reporting.
Experience working in a talking book program library, and/or other experience working with persons with disabilities.

Experience with adaptive devices and technology for the print impaired population, including screen reader software.
Experience using and/or troubleshooting smart devices and apps.
Fluency in Spanish, with ability to converse with patrons and to discuss books effectively in Spanish.
Braille proficiency.

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