IT Support Specialist
Listed on 2026-10-17
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
- The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc
- Employees, keeping laptops, accounts, peripherals, and office technology running smoothly
- Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems
- This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently
- Support processes and systems for asset inventory and management for hardware, software, and subscription services
- Support IT projects to completion with direction from the IT System Administrator
- Support issuing new computer hardware and disposition of end-of-life equipment
- Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
- Support IT requirements through direct employee and guest support within the physical office location
- Support conference room and video teleconference setup and troubleshooting as required
- Perform other related duties as required and identified in goals set by the CSO
- Performance Bonuses
- Traditional (pre-tax), Roth (after tax) and catch-up deferral options
- Numerous Investment Options
- Flexible Spending Account Plan
- Flexible Spending Account - Dependent Care Plan
- Short- and Long-Term Disability Insurance
- Life and AD&D Insurance
- Wellness Programs
- Employee Assistance Program
- Fitness and Wellness Discount Programs
- 10 Paid Holidays + 2 Floating Holidays
- Generous and flexible Paid Time Off (3 weeks)
- 401k Savings Plan and Company Match
- Stock Option Program
- Culture of Ownership
- Health Insurance – 3 Plans to Choose From
- HSA Plan with Company Contribution
- Dental Insurance – Basic and Buy Up Plan
- Vision Insurance
- Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
- Legal Shield and d
- Remote work program
- Careers across the US
- Paid Military Leave
- Paid Parental Leave
- Employee Referral Bonuses range from $5,000 - $10,000
Strong troubleshooting and problem-solving skills
Strong English communication skills: the ability to clearly communicate with technical and non-technical users
Ability to lift and move computer equipment up to 40 lbsCompTIA Security+ Certification is required
CompTIA A+ Certification is required
Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus
Experience with a standardized ticketing system and documenting work tickets is preferred1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, Ninja One, etc.)Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
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