Senior Field IT Technician

MPOYNT is a high-growth technology services company specializing in Endpoint Management, Field IT, and enterprise device lifecycle solutions. We support enterprise clients across North America through large-scale deployments, migrations, and ongoing managed services.

We’re looking for a Senior Field IT Technician who wants to be in the field – not on the bench.

This role involves a mix of end-user support, infrastructure deployment, and structured cabling, requiring both technical depth and hands-on execution. This is a hands-on, client-facing role requiring strong technical expertise, problem-solving ability, and adaptability in fast-paced environments.

This role requires availability to travel on short notice to support urgent or emergency requests.

• Perform onsite deployment and setup of network appliances, workstations, and peripherals while maintaining safe work practices.
• Provide onsite desktop support, including user onboarding/offboarding, device provisioning, and general endpoint support.
• Support installation and troubleshooting of workstations, printers, cameras, VoIP phones, mobility devices, and related infrastructure.
• Perform Layer 1 structured cabling work, including cable runs, remediation, patch panel terminations, and rack & stack
• Troubleshoot and resolve technical issues across endpoints and network environments.
• Conduct technical site assessments to determine scope, complexity, and level of effort required.
• Collaborate with internal and client IT teams to identify issues and implement remediation plans.
• Create and maintain technical documentation, including knowledge base articles, network diagrams, and deployment notes.
• Ensure all field service reports, timesheets, expenses, and inventory records are completed accurately and on time.
• Maintain a strong understanding of industry trends and technologies, contributing to continuous improvement of IT systems and service delivery.

• 5+ years of Field IT experience is mandatory.
• Degree or diploma in Computer Networking, Information Technology, Computer Science, or related field
• Strong understanding of TCP/IP networking, including addressing, subnetting, routing, and troubleshooting
• Industry certifications such as:
• CompTIA A+
• CompTIA Network+
• CCNA (Cisco Certified Network Associate) (preferred but not required)

• Previous experience in desktop support, technical support, or helpdesk environments, with the ability to translate remote support skills into onsite execution.
• Experience with Layer 1 infrastructure, including structured cabling (Cat5e/Cat6), cable remediation, patch panels, and rack & stack.
• Working knowledge of Cisco, Fortinet, Ubiquiti and Arista ecosystems.
• Hands-on experience deploying, configuring and supporting:
• Network appliances
• Access control systems
• IP-based telephony
• NAS and related infrastructure

• Strong communication skills with the ability to support technical and non-technical stakeholders (including executives).
• Valid driver’s license and willingness to travel as required.
• Ability to work effectively in a fast-paced, high-pressure environment with minimal supervision.
• Comfortable performing physically demanding work, including lifting 40+ lbs, working at heights, climbing ladders, and safely operating access equipment such as step ladders, extension ladders, scissor lifts, and boom lifts in varied field environments.
• Willingness and ability to travel 100% of the time, including short-notice trips, out-of-state assignments, evenings, weekends, and statutory holidays as needed.

• Direct access to leadership – You’ll work closely with senior leadership and project teams on execution and delivery.
• Accountability over activity – Success is…