Director - IT Product Management

We are seeking a talented individual to join our Client Technology team, part of our Marsh Risk business s role will be based in Phoenix, Austin and New York. This is a hybrid role that has a requirement of working at least three days a week in the office.

At Marsh we are dedicated to driving product success through innovation and collaboration. We are seeking a Senior Lead Technical Product Manager (TPM) to join our team, playing a critical role in enhancing product functionality and delivering to the portfolio commitments.

What can you expect?

As a Senior Technical Product Manager supporting Marsh’s Client Management Value Stream, you’ll play a pivotal role in shaping and delivering the technology capabilities that underpin the end-to-end client lifecycle — from onboarding and agreement management to anniversary reviews, client data updates, and operational efficiency.

You’ll work closely with business leaders, operations teams, engineers, and delivery partners to translate strategy into action, ensuring products and platforms are aligned to Marsh’s ambition to become the Risk Advisor of the Future. This is a highly collaborative role that requires strong communication skills, sound judgment, and the ability to bring diverse stakeholders together around a shared vision.

You can expect to:

• Lead delivery of high-impact technology initiatives that improve client servicing, streamline workflows, and enable better data quality and automation
• Partner with the business to understand priorities, define outcomes, and turn needs into clear product direction and delivery plans
• Collaborate across multiple teams to deliver solutions that support global scale, operational consistency, and improved client experience
• Help drive modernization across core client management capabilities, including onboarding, agreements, client profiles, and servicing processes
• Work in a fast-paced environment with significant visibility, where your contribution directly supports commercial outcomes and business growth
• Influence how Marsh uses technology, data, and automation to improve efficiency, reduce manual effort, and create a more connected client experience

This is an opportunity for someone who enjoys leading through influence, building trusted relationships, and making a tangible impact across a strategic business value stream.

We Will Count on You to:

• Partner with business leaders to create and executing a multi-year vision for their portfolio of applications. This vision includes a point-of-view on the future role of technology for that business or functional area (new technology requirements), application disposition, build versus buy, sequence in which new functionality will be developed (macro), modernization approach, application retirement, portfolio ROI planning etc.
• Clearly articulate product features with clarity and precision to both technical and non-technical stakeholders. Lead product roadshows to showcase key functionalities and gather feedback, ensuring alignment across teams and customers. Create comprehensive documentation that clearly outlines product features and their value propositions, enabling effective communication and driving adoption.
• Manage portfolio budget and driving responsible development defined as on-time and on-budget development of new capabilities aligned to enterprise standards as well as appropriate ongoing management of those applications in partnership with MMC shared service leaders. Balancing…