Sr Partner Technical Manager

Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.

Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit  .

The Partner Technical Manager (PTM) at the P4 level is a technical practitioner responsible for driving partner success and delivery excellence. In this role, you are the primary technical liaison for our strategic partners, serving as the trusted expert for all implementation, integration, and platform-related queries. You will manage the implementation lifecycle of partner-led projects, ensuring that Partners are aware of, and leveraging, Certinia’s “Leading Practices for every engagement and adheres to high standards of architectural integrity.

You will actively facilitate partner (organizations and consultants) onboarding, provide expert guidance on PSA implementations, and act as the first line of project escalation to resolve complex delivery blockers.

• Onboarding & Enablement:
• Own technical governance and execution across partner-led engagements, managing complex escalations to resolution and keeping high-stakes projects on track.
• Design and execute the technical onboarding curriculum for new partners, ensuring their implementation consultants achieve certification and proficiency in our platform architecture and delivery methods and governance.
• Analyze performance data to identify gaps in partner expertise and evolve training models and strategies to stay ahead of product releases.
• Partner with CoE Manager and VP Partner & Alliances to establish  Partner Proficiency  benchmarks and action plans to ensure consistent delivery quality across the ecosystem.
• Lead partners in building strategy to maximize and expand their consulting practice from a delivery perspective
• Leading Practices:
• Design and execute technical onboarding, deep-dive ecosystem wide workshops, and certification pathways to scale partner delivery capabilities.
• Partner with CoE Manager to author and govern the global  Leading Practice  library. Define standards for complex enterprise implementations, ensuring consistency and quality at scale across the entire partner ecosystem.
• Collaborate with Product and Customer Operations teams to translate product roadmaps into partner-facing enablement assets.
• Audit partner delivery methodology to ensure alignment with our platform’s architectural standards, minimizing technical debt and maximizing performance.
• Serve as the primary point of contact for resolving complex implementation blockers.
• Lead  Root Cause Analysis  for failed or stalled or failed partner implementations to identify root causes and implement corrective enablement.
• System Optimization and Technical Communications
• Author and maintain leading practices collateral for partner audience
• Partner with CoE Manager to create the designs for key internal systems to ensure partner KPIs are tracked and managed
• Consulting Practice:
• Act as a Trusted Advisor to partner leadership.
• Advise on complex enterprise PSA/CS/FM architecture (multi-entity, global resource allocation, revenue recognition).
• Consult with partners on complex implementation scopes, helping them design solutions that optimize billable efficiency and…