Application Support System Analyst

Manages the daily administration, support, maintenance, database administration, proactive monitoring, moving development software into production, system performance and capacity, software compatibility and upgrades, vendor management, application and system run book documentation for over 140 business applications

Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve and prevent system outages and disruptions 24x7

Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures

Coordinates with Testing and QA to create, refresh and stage testing environments

Adheres to the software release schedule, software compatibility matrix, and change management

Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages

Oversees vendor management, vendor relations and escalation, enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent troubleshooting skills to analyze problems objectively
• Ability to be on-call 24/7 and willingness to work flexible shifts

• Bachelor’s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience