NOC Technician
Listed on 2026-10-18
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IT/Tech
IT Support, Systems Engineer, Network Security, Network Engineer
Next Gen Operations Technicians execute high availability incident response for remote hosted and Cloud enabled customer operations.
Service Now Incident Management, Change Management, and Problem Management.
Remote network surveillance and event response.
Triage and resolution of service impacting incidents within SLA's.Participation in complex troubleshooting with next tier SME's.Customer facing technical support delivered via telephone, email, and web portal.
Stakeholder communication during service impacting events.
Vendor ticket management.
Working knowledge of IP networking and interoperability standards.
1+ years of experience troubleshooting IP network connectivity.
1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.Demonstrated ability to navigate and interpret network drawings (i.e., Vizio drawings)
VPNBGPMPLSSIPDemonstrated ability to navigate and interpret network drawings (e.g., Visio drawings).Effective Communicate with others.
Network Operations or Telecommunications industry experience
Cisco CCST or CCNA certification a plus.
ITIL Certification (Preferred).AWS Cloud surveillance.
Demonstrated ability to navigate and interpret network drawings (e.g., Visio drawings).Effective Communicate with others..
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