Service Desk Agent
Listed on 2026-10-18
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IT/Tech
HelpDesk/Support, Technical Support, Desktop Support, Computer Repair / Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Computer Repair / Support
3 to 5 years of successful work with Service Desk or Help Desk Support'Customer First' Mindset and Collaborative Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS
360, Workspace One)
Proven analytical and problem-solving abilities
Experience with Help Desk ticketing systems
Strong customer service skills (Written and verbal)
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Signify application support for Clinicians.
Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date Ability to work occasional overtime, weekend, and holidays
High School Diploma or equivalent.
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