It Manager

Efinity Mortgage Austin, Texas, United States

The IT Manager is Efinity Mortgage's hands‑on technology leader and primary internal IT resource. Based in the Austin Corporate Office, this position owns corporate technology operations, branch IT infrastructure, and responsive Tier 1 through Tier 3 support for more than 150 employees across over 20 branch locations.

The manager will personally resolve day‑to‑day issues while also designing a stable, secure, standardized, and scalable technology environment. Responsibilities include Microsoft 365 admin, identity and access management, endpoint management, networks, firewalls, branch connectivity, servers and cloud services, cybersecurity, hardware and software standards, asset management, vendors, and technology projects.

Efinity is seeking a long‑term technology partner who has previously served as the sole or primary IT manager for a similarly sized multi‑location organization. The successful candidate will be comfortable working independently, communicating with executives and nontechnical employees, documenting the environment, setting priorities, and using qualified vendors or managed‑service partners when specialized expertise or additional capacity is required.

The IT Manager is Efinity Mortgage's hands‑on technology leader and primary internal IT resource. Based in the Austin Corporate Office, this position owns corporate technology operations, branch IT infrastructure, and responsive Tier 1 through Tier 3 support for more than 150 employees across over 20 branch locations.

The manager will personally resolve day‑to‑day issues while also designing a stable, secure, standardized, and scalable technology environment. Responsibilities include Microsoft 365 admin, identity and access management, endpoint management, networks, firewalls, branch connectivity, servers and cloud services, cybersecurity, hardware and software standards, asset management, vendors, and technology projects.

Efinity is seeking a long‑term technology partner who has previously served as the sole or primary IT manager for a similarly sized multi‑location organization. The successful candidate will be comfortable working independently, communicating with executives and nontechnical employees, documenting the environment, setting priorities, and using qualified vendors or managed‑service partners when specialized expertise or additional capacity is required.

$70,000 - $75,000 yearly

• Corporate IT ownership:Own day‑to‑day technology operations for the Austin corporate office, including workstations, conference rooms, printers, phones, connectivity, applications, accounts, and employee technology needs.

• Branch infrastructure:Design, deploy, document, monitor, and support standardized networks, firewalls, wireless systems, internet connectivity, equipment, and technology configurations for more than 20 branches.

• Tier 1 through Tier 3 support:Provide responsive remote and in-person support for more than 150 employees; triage requests; resolve hardware, software, access, network, and application issues; and escalate appropriately when specialized support is needed.

• Microsoft and identity administration:Administer Microsoft 365, Exchange Online, Teams, SharePoint, Entra , endpoint policies, multifactor authentication, conditional access, licensing, groups, permissions, and user lifecycle processes.

• Endpoint and asset management:Maintain a complete asset inventory; establish hardware and software standards; manage procurement, imaging, deployment, patching, endpoint protection, warranties, replacements, and secure disposition.

• Cybersecurity and compliance:Implement layered security controls, vulnerability and patch…