Senior Site Reliability Engineer II

We are seeking a highly skilled and proactive Senior Site Reliability Engineering II (SRE) to help drive reliability, scalability, and performance across our critical platforms. This role is ideal for a senior engineer who combines deep technical expertise with a passion for automation, observability, and operational excellence.

As a Senior Specialist, you will tackle complex reliability challenges, lead technical initiatives, and partner closely with engineering, product, and infrastructure teams to ensure our systems remain resilient, scalable, and efficient.

• Design, implement, and optimize solutions that improve system reliability, scalability, and performance.
• Define, measure, and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
• Drive automation initiatives that reduce operational overhead and improve system stability.
• Identify opportunities to enhance platform resilience and operational efficiency.

• Serve as a technical lead during major production incidents and service disruptions.
• Conduct thorough root cause analyses and implement long-term corrective actions.
• Champion blameless postmortems and continuous improvement practices.
• Develop and enhance incident response, recovery, and escalation processes.

• Lead cross-functional reliability and infrastructure initiatives.
• Mentor engineers and promote reliability best practices across teams.
• Influence architectural decisions to ensure reliability and scalability are incorporated early in the development lifecycle.
• Collaborate with software engineering teams to improve deployment pipelines, infrastructure, and system design.

• Improve observability through metrics, logging, tracing, and alerting solutions.
• Build and maintain dashboards, monitoring tools, and automated recovery mechanisms.
• Continuously enhance system visibility, capacity planning, and operational readiness.
• Evaluate and implement tools that improve reliability, performance, and developer productivity.

• 7+ years of experience in Site Reliability Engineering (SRE), Dev Ops, Infrastructure Engineering, or a related field.
• Deep expertise with cloud platforms such as AWS, GCP, and/or Azure.
• Strong experience with Kubernetes and containerized environments.
• Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Cloud Formation.
• Strong knowledge of observability platforms, including Prometheus, Grafana, Splunk, or similar tool
• Experience designing, supporting, and troubleshooting distributed systems at scale.
• Strong scripting or programming skills in Python, Power Shell, or similar languages.
• Experience building and supporting CI/CD pipelines and automation frameworks.
• Excellent communication, collaboration, and problem-solving skills.
• Demonstrated ability to drive technical initiatives and influence across teams.

• Active use of AI tools and technologies to improve productivity, innovation, and decision-making.
• Experience leveraging AI solutions to automate workflows and streamline operational processes.
• Curiosity and adaptability when evaluating emerging AI technologies and best practices.
• Commitment to continuous learning and experimentation with evolving AI capabilities.

• Experience supporting highly regulated or high-availability environments, such as healthcare, financial services, or other mission-critical industries.
• Familiarity with chaos engineering, performance optimization, and capacity planning methodologies.
• Software development experience with strong coding skills in Python, Go, Bash, or related languages.
• Experience implementing self-healing systems and automated remediation strategies.
• Background leading reliability initiatives in cloud-native environments.

The ideal candidate is a hands-on reliability engineer who thrives on solving complex infrastructure challenges, automating repetitive work, improving platform resiliency, and helping engineering teams deliver reliable services y bring a strong ownership mindset, a passion for operational excellence, and a commitment to continuous improvement.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative,…