Business Systems Engineer

Business Systems Engineer
Role Profile

Position Summary: The Business Systems Engineer is an exempt individual contributor role that owns the architecture, integration, and automation of the Co-op's core business systems:
Net Suite, Shopify, Celigo and WMS; translating business needs into reliable technical solutions. This role leads major platform initiatives, directs the technical work of implementation partners, and documents and enables IT support staff. This role fosters a culture rooted in the Co-ops core values of Authentic, Welcoming, Supportive, and Achievers, and partners across the organization. This role reports to the VP of Finance.

Key Competencies for Success: Architecture, Systems Integration, Business Analysis, Project Management, Vendor Management, Data Governance and Compliance, Improving Business Processes, Fostering Communication, Collaborating with Others

Key Accountabilities & Achievements:
Business Systems Architecture & Integration

• Owns the architecture and design of business systems across Net Suite, Shopify, Celigo and WMS, defining where business logic and data ownership belong and ensuring a reliable, single source of truth

Automation & Process Improvement

• Builds, implements, and maintains automations and integrations that reduce manual work and improve efficiency.

Major Platform Initiative Leadership

• Serves as the organization's lead technical resource for major platform initiatives, translating technical tradeoffs, costs, and risks into terms executive leadership can act on.

Technical Project Management

• Applies project management discipline — scope, timeline, resources, and risk — across initiatives of varying complexity, directing the technical work of third-party vendors and implementation partners as needed to meet business requirements and architectural standards.

Documentation & Support Enablement

• Documents system architecture, integration logic, and key technical decisions, and enables IT Ops and support staff to independently resolve Tier 1/2 issues, serving as the escalation point for issues beyond their scope.

Knowledge, Abilities & Experience for Success:

• Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered
• 7+ years of progressive experience in systems engineering, business systems administration, or solutions architecture
• Demonstrated experience owning both architecture decisions and hands-on implementation
• Demonstrated track record leading complex, multi-stakeholder technical projects from scope through delivery
• Direct experience with at least one full-cycle ERP implementation or migration strongly preferred
• Net Suite (or comparable ERP) administration and configuration experience required
• Experience with iPaaS/integration platforms (Celigo, Mule Soft, Workato, Dell Boomi, or similar)
• Shopify or comparable e-commerce platform administration and API experience
• Real scripting/automation ability (SQL, Python, Power Automate, RPA tooling, or similar)
• Experience managing or directing third-party technical vendors and implementation partners
• Experience with project/task management tools (Asana or similar) strongly preferred
• Exposure to applying AI or automation tooling to business process improvement a plus
• Experience with educational content or learning management platforms (e.g., Vital Source) a plus
• Microsoft Suite with advanced Excel

Physical Demands:

• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Continuous sitting, standing, walking, using stairs, hearing, talking, bending, crouching, and working closely with others
• Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects

Work Environment:

• Well-lighted, heated…