Manager - Modern Endpoint Management

## Manager - Modern Endpoint Management Apply:
Austin, TX USA:
Somerset, NJ USA:
Full time:
Posted Today:
JR3850#
** About Us
**** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
**** Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**
* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.**#
** Job Summary
** The Manager
- Modern Endpoint Management leads the enterprise endpoint strategy, lifecycle management, and operational maturity across the organization's complete device fleet, including mobile devices, desktops, laptops, and virtual endpoints. This role is responsible for unifying mobility and desktop operations under a single governance model while establishing standardized frameworks, modern management practices, and security baselines that ensure a secure, scalable, and compliant endpoint environment.
Leveraging Unified Endpoint Management (UEM) platforms, the Manager
- Modern Endpoint Management drives automation, zero-touch provisioning, and continuous improvement initiatives to deliver a consistent, high-quality user experience across all device platforms.
This position is required to report to the Somerset, NJ or Austin, TX office location on a hybrid basis.
** Role Description
**** Endpoint Strategy & Governance
*** Define and drive the enterprise endpoint strategy across mobile and desktop platforms, aligned with business, security, and compliance objectives.
* Establish governance frameworks, policies, and standards for device enrollment, configuration, and management across the enterprise device fleet.
* Develop and maintain unified endpoint roadmaps focused on scalability, modern management, and operational efficiency.
* Lead the transition from legacy endpoint management solutions (such as on-premises GPO and SCCM) to cloud-native modern management technologies, including Intune Settings Catalog and ADMX-backed policies.
** Lifecycle Management & Operational Maturity
*** Lead end-to-end device lifecycle management, including procurement, provisioning, deployment, support, refresh, and retirement of mobile and desktop assets.
* Design and deploy zero-touch provisioning workflows using Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.
* Maintain standardized operating system deployment images and configuration baselines for Windows 10/11 and macOS environments.
* Standardize and mature endpoint management processes through the development of KPIs, SOPs, runbooks, and automated workflows to improve service delivery.
* Drive continuous improvement initiatives that reduce manual operational effort and improve first-time provisioning success rates.
** Device Configuration, Compliance & Security
*** Create and manage device compliance policies, configuration profiles, security baselines, and application deployment rings across all supported platforms.
* Ensure seamless integration with Microsoft 365 security services, including Microsoft Defender for Endpoint, Conditional Access, and Windows Update for Business (WUfB).
* Implement endpoint protection, encryption technologies such as Bit Locker and File Vault, and data loss prevention controls aligned with…