Senior Director, Fulfillment & Operations Technology Austin, TX

Austin, TX

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Senior Director, Fulfillment & Operations Technology leads the design, delivery, ongoing support, and continuous improvement of technology solutions that power Four Hands' physical operations — including inbound and outbound logistics, warehouse management, transportation, product quality, and Art Studio creative production systems.

This role combines strategic direction with active technical engagement, setting the architectural vision and engineering standards while staying close to the details — reviewing solution designs, making technical trade‑off decisions, and working shoulder‑to‑shoulder with the team. Together, this team oversees support and delivery engineering focused on software development, integrations and SaaS/3rd Party implementation — and is accountable for the reliable day‑to‑day operation of the systems and data integrations these squads build and maintain.

Success means both defining where technology is going and ensuring it's running well today. You are equally comfortable in a roadmap conversation with an operations VP and in a design review with an engineer. You champion modern engineering practices and AI‑assisted tooling, hold the team to high delivery and support standards, and earn the trust of operational stakeholders by translating complex problems into practical, well‑executed solutions.

In This Role

• Lead solution architecture across fulfillment and operations technology, ensuring scalable, integrated, and maintainable solutions
• Establish architectural standards and best practices across custom development, integrations, and SaaS platforms
• Evaluate technology solutions and make build-vs-buy decisions based on business needs, scalability, and cost
• Oversee technical design from requirements through implementation, including integrations, data models, and APIs
• Ensure system reliability, security, monitoring, and recovery capabilities are embedded in solution design

Business Partnership

• Serve as a trusted technology advisor to operations, logistics, quality, and art studio leaders — translating operational challenges into solution designs, technology roadmaps, and delivery priorities
• Build strong cross‑functional relationships that promote collaboration, alignment, and successful adoption of operational technology
• Communicate architecture decisions, delivery progress, support performance, and technical risks clearly to non‑technical stakeholders

Operational Support & System Reliability

• Own the operational support model for all systems and data integrations within the fulfillment and operations technology portfolio — ensuring incidents are detected quickly, triaged appropriately, and resolved with minimal impact
• Define and maintain support tiers, on‑call responsibilities, escalation paths, and response SLAs that reflect the operational criticality of fulfillment systems — including coverage expectations for WMS and logistics platforms that run outside standard business hours
• Own the reliability and integrity of data integrations across the fulfillment technology ecosystem — including EDI, API, and middleware connections— with clear…