Desktop Support

Desktop Support Technician Position Summary The Desktop Support Technician provides onsite technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. This role is responsible for troubleshooting technical issues, supporting enterprise technology environments, and delivering exceptional customer service while minimizing disruptions to business operations.

Key Responsibilities Provide onsite and remote technical support for hardware, software, and connectivity issues.

Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.

Install, configure, deploy, and maintain Windows and macOS devices.

Support Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint.

Manage user accounts and permissions within Active Directory and related enterprise systems.

Perform device imaging, deployment, configuration, and lifecycle management.

Utilize remote support tools to troubleshoot and resolve end-user issues.

Document incidents, service requests, resolutions, and updates within the ticketing system.

Support virtual meeting and collaboration technologies.

Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.

Escalate complex technical issues when appropriate and collaborate with other IT teams.

Educate users on technology best practices, security awareness, and standard IT procedures.

Required Qualifications 3+ years of desktop support, help desk, or technical support experience in a corporate environment.

Strong experience supporting Windows 10/11 operating systems.

Experience with Active Directory, Microsoft 365, Outlook, Teams, and One Drive.

Knowledge of desktop hardware, laptop hardware, printers, and peripheral troubleshooting.

Experience using ticketing systems such as Service Now.

Familiarity with remote support tools and remote troubleshooting methodologies.

Strong customer service, communication, and problem-solving skills.

Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications

Experience with device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot.

Experience supporting macOS devices.

Experience with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/Mobile Iron, or Air Watch.

Experience supporting iOS and iPhone devices.

Familiarity with Virtual Desktop Infrastructure (VDI) environments.

Knowledge of inventory and asset management processes.

Relevant certifications such as CompTIA A+, Microsoft certifications, or equivalent.

Core Technical Skills Desktop Support Windows 10/11

Microsoft 365

Outlook Microsoft Teams One Drive Share Point Active  Directory Hardware Troubleshooting Service Now Remote  Support Device Deployment Asset ManagementSCCM / MECMWindows Autopilot Intune Jamf Ivanti  (Mobile Iron)
AirWatchmacOSVDIiOS Support Inventory Management Job Type & Location This is a Contract position based out of Austin, TX.Pay and Benefits The pay range for this position is $15.00 - $25.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract position based out of Austin, TX.Final date to receive applications

This position is anticipated to close on Oct 30, 2026.Workplace Type This is a fully onsite position in Austin,TX.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America,…