Msp Service Coordinator

Location: Austin, TX - Onsite
Job Type: Full-Time
Department: Service Delivery / Managed Services

Systemverse is a modern Managed Services Provider (MSP) focused on delivering exceptional IT support, cybersecurity, cloud solutions, and strategic technology guidance to small and mid-sized businesses. We believe technology should enable growth, not create obstacles. Our team combines technical expertise with outstanding customer service to help clients operate securely and efficiently.

We are seeking a highly organized, customer-focused Service Coordinator to serve as the operational hub between clients and technical teams. This role is critical to ensuring tickets are properly triaged, technicians are effectively scheduled, SLAs are met, and clients receive a world-class support experience.

Position Summary

The MSP Service Coordinator is responsible for managing service requests, coordinating technical resources, monitoring ticket queues, communicating with clients, and ensuring service delivery processes run smoothly. This role requires excellent communication skills, strong attention to detail, the ability to prioritize competing demands, and a passion for customer service.

The ideal candidate has experience in an MSP or IT support environment and understands ticketing systems, service level agreements (SLAs), dispatching, and client relationship management.

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) with company match

• Professional development reimbursement

• Certification assistance