L1 Support Analyst
Job in
Austin, Travis County, Texas, 78789, USA
Listed on 2026-10-25
Listing for:
SRI Tech
Full Time
position Listed on 2026-10-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst
Job Description & How to Apply Below
Location:
Austin, TX;
Raleigh, NCSalary: USD 68-70 / Yearly (Full Time)
Employment Type:
Full Time Industry: Computer Software Client:
Wipro Contact:
Meghana Gorusu Company: SRI Tech Solutions Role: L1 Support Analyst
Location:
Primary :
Austin, secondary :
Raleigh Location Austin, tX or Raleigh , NC Day 1 onsiteL1 Support Analyst, focusing on app review processes with potential expansion to anomaly detection
This person should have a background in B2B support and / or partner operations
some keywords below that should be a fitL1 support
• Tier 1 support
• Incident management
• Ticket triage
• Case management
• Issue escalation
• Root cause analysis
• SLA adherence / SLA management
• Knowledge base / SOP documentation
• Service desk / Help deskL1 support
• Tier 1 support
• Incident management
• Ticket triage
• Case management
• Issue escalation
• Root cause analysis
• SLA adherence / SLA management
• Knowledge base / SOP documentation
• Service desk / Help desk Workflow optimization
• Process documentation
• Queue management
• Escalation path design
• KPI tracking (e.g., FCR, AHT, CSAT, backlog)
• Reporting & dashboards
• Data-driven insights
• Operational excellence
Workflow optimization
• Process documentation
• Queue management
• Escalation path design
• KPI tracking (e.g., FCR, AHT, CSAT, backlog)
• Reporting & dashboards
• Data-driven insights
• Operational excellence
Partner operations
• Vendor management support
• Partner onboarding
• Partner issue resolution
• Partner escalation handling
• Cross-functional coordination
• Account health monitoring
Partner operations
• Vendor management support
• Partner onboarding
• Partner issue resolution
• Partner escalation handling
• Cross-functional coordination
• Account health monitoringSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
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