Systems Analyst

Job Summary

The System Analyst provides analysis and expertise on various tools and systems used in UFCU to include tool administration custom and/or third party applications, services and related infrastructure components. This role will require demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners.

Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position must support secure applications based upon requirements and be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best practices, supporting testing efforts, and providing documentation while working with business partners.

The Systems Analyst is an exempt position and reports to Manager Product Engineering.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures
.

In pursuit of our aspiration that UFCU is
loved by millions of Members and built to thrive for generations
, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Serve as the point of contact for escalated questions and issue resolution of designated software applications
• Serve as the subject matter expert for applications used by UFCU staff and members.
• Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.
• Install, configure, maintain and enhance SaaS and On-Premises application configurations to adapt to changing business processes and technology landscapes.
• Drive innovation by designing and implementing new features and enhancements that improve application functionality and user experience.
• Develop, optimize, and monitor automated workflows and batch processes to ensure consistent and error-free execution.
• Collaborate with third-party vendors to resolve issues, manage upgrades, and apply security patches in a timely and efficient manner.
• Collaborate with project managers, management, other business partners, and subject matter experts to address and map out enhancement requests.
• Develop guidelines to ensure consistent processes for building custom fields, documents, and data entry forms .
• Work collaboratively with management teams (Focus on Lending and Collections) to implement solutions that support process or procedure improvements that could help streamline or automate processes.
• Researches and recommends system configurations to optimize UFCU member and employee.
• Stay current with emerging technologies and industry trends to inform strategic decisions and technical…