Senior VMware Engineer

Experience: 10+ years of VMware experience

Work Authorization: US citizens or US Green Card holders only

We are partnering with a leading global enterprise software support and services provider to recruit an experienced Senior Support Engineer - VMware to join its global technical support team.

This is an excellent opportunity for a seasoned VMware professional to work with enterprise customers, troubleshoot complex infrastructure challenges, and support mission-critical virtualized environments. The role is remote and offers the opportunity to collaborate with technical specialists and enterprise clients across a broad range of industries.

• Diagnose and resolve complex technical issues across VMware infrastructure and virtualization environments.
• Provide remote technical support to enterprise customers through collaborative sessions and remote connectivity.
• Troubleshoot incidents across multiple VMware components and develop effective, sustainable solutions.
• Perform configuration changes, system administration, and technical remediation as required.
• Support VMware implementations, maintenance, upgrades, and patching activities.
• Work closely with customer technical teams and stakeholders to understand requirements and resolve critical incidents.
• Reproduce reported issues, conduct root-cause analysis, and document findings and resolutions.
• Contribute to technical knowledge bases, diagnostic tools, and continuous improvement initiatives.
• Participate in a global 24/7/365 support model, including an on-call rotation and occasional evening, weekend, or holiday coverage.

• 10+ years of hands-on VMware experience across the VMware technology portfolio.
• Strong technical knowledge of VMware vSphere and vCenter.
• Experience with VMware vSAN, NSX, Site Recovery Manager (SRM), and Aria Suite components.
• Demonstrated experience in VMware implementation, configuration, administration, architecture, and maintenance.
• Strong troubleshooting skills, including resolving complex issues spanning multiple VMware components.
• Experience supporting enterprise infrastructure and working directly with technical customers or client stakeholders.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment while collaborating effectively with a global team.
• Flexibility to participate in a 24/7/365 support rota.

• VMware Cloud Foundation (VCF)
• Dell Vx Rail
• VMware Aria Automation
• VMware Horizon

A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. Equivalent relevant professional experience will also be considered.

We're seeking a customer-focused VMware expert who enjoys solving challenging technical problems, takes ownership of complex incidents, and can build trusted relationships with enterprise customers. The ideal candidate combines deep technical expertise with a methodical troubleshooting approach and a commitment to service excellence.

• Candidates must currently be based in the United States.
• Candidates must be US citizens or US Green Card holders
  .
• Candidates must be comfortable working remotely and participating in a 24/7/365 on-call support rotation.