Help Desk Specialist

Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.

This role exists to keep employees productive by resolving technical issues quickly and accurately. The team works primarily asynchronously, coordinating through documented updates rather than constant live meetings. Our team is distributed across multiple countries and time zones. You will support technology needs for the organization, using structured processes to track and resolve every issue. Success in this role means minimizing downtime and maintaining consistent, reliable technical support for the people who depend on it.

• Diagnose and resolve hardware, software, and network issues reported by employees
• Manage and prioritize incoming requests through the ticketing system
• Provide remote technical support using Any Desk and Remote Desk Connection
• Administer user accounts, permissions, and access through Active Directory
• Document each resolved issue clearly for future reference and team visibility

• Proven experience in technical support and troubleshooting
• Strong problem-solving skills applied to hardware, software, and network issues
• Demonstrated customer service skills, with patience for users of varying technical skill
• Working knowledge of ticketing software and hardware diagnostics tools
• Experience using Active Directory to manage user accounts and permissions
• Strong written English — our company works in English