System Support Specialist
Listed on 2026-10-30
-
IT/Tech
IT Support, HelpDesk/Support
Posting 22762
-Posted
10/27/2026
- Health & Human Services Comm
- DDS - Program Admin
- Computer and Mathematical
- Not Eligible for Telework
- Additional Shifts available (1) -b. $3000 - $4999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
System Support Specialist
Job Title:
Information Technology SS III
Agency:Health & Human Services Comm
Department:DDS - Program Admin
Posting Number:22762
Closing Date:11/10/2026
Posting Audience:Internal and External
Occupational Category:Computer and Mathematical
Salary Range:$4,425.42-$5,921.25
Pay Frequency: Monthly
Salary Group:TEXAS-B-18
Shift:Day
Additional Shift:Days (First)
Telework:Not Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility
Location:
Job Location City:AUSTIN
Job Location Address:6101 E OLTORF
Other Locations:None
MOS Codes: ,6694,1N2X1,255A,25B,35T,94F,CT,CTM,CYB
10,CYB
11,ET,ISM,IT,ITS
Job Description:
The Disability Determination Services (DDS) System Support Specialist (SSS)/IT Support Specialist III is selected by the DDS Unit Manager with the approval of the SMS Director. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
Under general supervision by the DDS Unit Manager, performs system support work to provide hardware and software support to approximately 1,000 customers in DDS offices in Austin. Performs a broad range of highly complex system support work in an Intelligent Workstation/Local Area Network (IWS/LAN) system environment comprised of multiple Ethernet LANs, IBM PC/Compatibles, Windows, numerous desktop applications including case management system (for case support), word processing, electronic mail, spreadsheet, database applications, graphics, and software applications.
Duties include staffing the DDS User Help Line, routinely dealing with all levels of DDS staff to resolve a broad range of highly complex computer problems by phone and in person, installation, repair, and maintenance of IBM PC/Compatibles, creation and maintenance of user profiles and other database tables on Network and case management system, and preparation of complex database reports or verbal briefing reports for higher management.
Duties also involve evaluating software applications, interpreting technical documentation for users, writing user documentation, and training DDS staff on operation of DDS hardware and software. Consult with users and recommend software alternatives to supplement IWS/LAN case management system applications and develop customized applications to meet user system requirements. Mentors and trains entry level System Support Specialists and serves as backup on LAN Administration as assigned.
Performs other duties as assigned to maintain unit operations.
May be required to work day, evening, or weekend shifts to meet demands of adequate system support. Occasional statewide and local travel may be required.
DDS employees perform all business functions for the Social Security Administration (SSA), using the federal SSA network and equipment. Homeland Security Presidential Directive (HSPD)-12 security clearance is required.
Essential Job Functions (EJFs):System Support provides immediate…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).