Atlassian Consultant
Job in
Austin, Travis County, Texas, 73301, USA
Listed on 2026-11-05
Listing for:
Areti Group | B Corp™
Part Time
position Listed on 2026-11-05
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Business Systems & Technology Analysis, Systems Analyst
Job Description & How to Apply Below
- Remote, United States | Part-time contract
- 20–30+ hours per week | Initial 4 months
- Eastern Time preferred
I’m supporting a specialist consultancy looking for a Service Management Consultant with strong Jira Service Management experience.
This role combines client-facing consulting, solution design and hands-on delivery. You’ll lead discovery sessions, translate requirements into practical solutions and configure JSM to improve IT and wider business services.
Responsibilities- Lead client workshops to understand service management processes, challenges and requirements.
- Advise stakeholders on ITIL practices and effective use of Jira Service Management.
- Translate requirements into solution designs, process maps, user stories and acceptance criteria.
- Configure workflows, request types, SLAs, queues, forms, portals, knowledge bases and automation.
- Build and maintain Assets schemas, object types, attributes and supporting automation.
- Deliver integrations using Atlassian APIs and relevant scripting tools.
- Support testing, user training and go-live activities.
- Manage your workload independently, communicate progress and raise delivery risks early.
- 3+ years of consulting experience using Atlassian or comparable service management platforms.
- 2+ years of hands-on Jira Service Management experience, ideally Cloud.
- Strong knowledge of ITIL and service management processes.
- Experience leading workshops, gathering requirements and writing user stories.
- Practical configuration experience across JSM workflows, SLAs, automation and Assets.
- Comfortable working across agile, waterfall and hybrid delivery environments.
- Strong communication, troubleshooting and documentation skills.
- Able to take ownership, propose solutions and adapt as requirements evolve.
- Relevant Atlassian or ITIL certifications.
- Familiarity with Confluence, Atlassian Cloud administration and Marketplace apps.
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