Order Entry Administrator

Order Entry Administrator / Helpdesk Specialist

The Order Entry Administrator / Helpdesk Specialist provides front-line technical support while accurately handling data entry and order-related tasks in a fast-paced environment. This role suits someone with a technical and inquisitive nature, a strong sense of teamwork, and a genuine desire to help resolve problems. You will work directly with users to troubleshoot desktop technologies, document issues and resolutions, and operate within multiple systems, all while maintaining a strong customer service orientation and sense of urgency.

• Provide technical support for Microsoft and Apple desktop technologies, ensuring timely resolution of user issues in an enterprise environment.
• Deliver high-quality desktop application support, including Office 365 and other standard productivity tools.
• Perform accurate and efficient data entry and order-related administration within multiple systems.
• Develop, maintain, and adhere to desktop standards, including automated image desktop configurations.
• Use strong documentation skills to record incidents, troubleshooting steps, and resolutions clearly and consistently.
• Communicate effectively with users and stakeholders at all levels of the organization, providing clear explanations and guidance.
• Collaborate closely with team members, demonstrating a strong teamwork style and behavior to resolve complex technical problems.
• Utilize working knowledge of networks to assist in diagnosing and escalating connectivity and access issues when appropriate.
• Operate comfortably within multiple systems and tools, switching between tasks and platforms as needed in a fast-paced environment.
• Apply ITIL-aligned practices where appropriate to improve service delivery and incident management.
• Leverage preferred tools such as Microsoft System Center, Active Directory, Atlassian Jira, Service Desk, and Confluence to manage tickets, changes, and documentation when available.
• Act as a self-starter by proactively identifying recurring issues, suggesting improvements, and following through on action items.
• Support occasional work outside normal business hours when required to meet operational needs or resolve urgent issues.
• Safely lift, carry, push, and pull objects up to 40 pounds as needed in the course of daily duties within the manufacturing setting.

• Degree in a technical field or equivalent work experience and applicable certifications.
• 5+ years of desktop technology and user support experience in a technical enterprise environment.
• Strong, successful history supporting and troubleshooting Microsoft desktop technologies.
• Strong, successful history supporting and troubleshooting Apple desktop technologies.
• Proven experience in desktop applications support, including Office 365.
• Demonstrated experience in developing desktop standards and implementing automated image desktop configurations.
• Working knowledge of network concepts and basic network troubleshooting.
• Ability to effectively communicate and influence at all levels of management.
• Strong verbal and written communication skills.
• Customer service orientation with a strong sense of urgency.
• Comfort working in a fast-paced environment and switching between multiple systems.
• Strong teamwork style and collaborative behavior.
• High level of accuracy and attention to detail in data entry and documentation.
• Self-starter with the ability to work independently and take initiative.

• ITIL Foundations certification preferred.
• Experience with Microsoft System Center and Active Directory management preferred.
• Experience with Atlassian Jira, Service Desk, and Confluence preferred.
• Prior experience working in or supporting a manufacturing environment is…