WMS Production Support Engineer — Linux, SQL & Infra
Listed on 2026-10-30
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IT/Tech
Systems Administrator, IT Support, Technical Support, Unix/Linux
WMS Production Support Consultant — Infrastructure / SQL / Linux
Location: Remote — US
Schedule: 12:00 PM — 8:00 PM EST
Employment Type: Full-Time / Contract
Experience: 7+ Years
About the Role
We are seeking a WMS Production Support Consultant with strong experience supporting warehouse management systems in production environments.
The ideal candidate will have hands-on experience with WMS application/infrastructure support, Linux or Unix, SQL troubleshooting, logs, scripting, cron/batch jobs, deployments, configuration changes, and system monitoring.
Experience with Manhattan WMOS/WMS is highly preferred, but candidates with strong production support experience on other major WMS platforms are also encouraged to apply.
The consultant will work closely with WMS Operations, Distribution/Control Systems, Infrastructure, and application support teams to troubleshoot issues and maintain reliable warehouse operations.
Key Responsibilities
Provide production support for enterprise WMS applications and environments.
Perform application and environment restarts following maintenance or configuration changes.
Monitor application servers, nodes, processes, and system health.
Analyze application and system logs to troubleshoot UI, transaction, integration, and performance issues.
Use SQL to investigate data issues, affected orders/items, transactions, and WMS failures.
Manage cron jobs, scheduled processes, batch jobs, and task releases.
Support application deployments, configuration changes, reports, labels, and other environment artifacts.
Troubleshoot WMS transactions, interfaces, integrations, and warehouse-related processing issues.
Investigate wave, allocation, inventory, shipping, invoicing, and other WMS processing failures.
Identify root causes and coordinate with development, DCS, infrastructure, and vendor support teams for resolution.
Perform server/application configuration and core system administration activities.
Support diagnostic logging, log collection, incident investigation, and vendor support cases.
Configure and troubleshoot WMS integrations and endpoints where required.
Assist with failover testing, connectivity validation, and load-balancer-related troubleshooting.
Develop scripts or automation to streamline recurring environment support activities.
Document incidents, troubleshooting steps, resolutions, and operational procedures.
Participate in production support and incident management activities.
Required Qualifications
7+ years of application support, infrastructure support, production support, or related experience.
Hands-on experience supporting a WMS platform in a production environment.
Manhattan WMOS/WMS experience is highly preferred; experience with another major WMS platform is acceptable.
Strong proficiency with Linux OR Unix command line.
Strong SQL skills for troubleshooting and data investigation.
Scripting experience in any language such as Shell, Python, Perl, Power Shell, etc.
Experience with:
Application/server restarts
Log analysis
Process monitoring
Cron or batch jobs
Application deployments
Configuration changes
Production environment support
Understanding of WMS integrations, interfaces, and warehouse transactions.
Strong incident troubleshooting and root-cause analysis skills.
Good communication and coordination skills with technical and business teams.
Ability to work 12:00 PM — 8:00 PM EST.
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