System Administrator

Provides operational support for customer infrastructure and cloud environments as a member of Logicalis’ 24x7x365 operations team. Owns technical work across incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution. The role combines hands‑on administration with customer communication, accurate documentation, service‑level management, and continual improvement.

Performs structured troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across supported on‑premises, cloud, virtualization, backup, and storage technologies. Uses available monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance. Owns assigned incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or effective escalation. Prioritises work according to customer impact, urgency, service commitments, and operational risk;

maintains ownership, clear communication, next steps, and customer‑facing updates throughout the work lifecycle. Creates, updates, and validates technical documentation, runbooks, knowledge articles, and troubleshooting standards. Captures reusable resolutions and identifies documentation gaps so that recurring work can be resolved consistently by the appropriate support tier, and creates or suggests automations where practical. Maintains current knowledge of established and emerging technologies and approaches new tools, platforms, and methods with curiosity, adaptability, and an open mindset.

Completes required training to develop knowledge and skills needed to support new technologies effectively and apply them responsibly within new service definitions. Applies ITIL‑aligned incident, request, problem, change, knowledge, and major‑incident practices in accordance with customer‑specific procedures. Documents impact, actions, evidence, decisions, handoffs, and outcomes; participates in root‑cause analysis and post‑incident review; and identifies recurring issues for problem management, monitoring improvement, or automation.

Maintains current knowledge of supported service offerings, customer environments, service definitions, and applicable service‑level commitments. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviours consistent with the organisation’s values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviours.

Supports and conducts self in a manner consistent with customer service expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certification Equivalent combination accepted.

Education High school diploma or equivalent required. An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred. Relevant military experience, technical training, certifications, apprenticeships, and demonstrated professional experience may be considered in place of formal education.

Two or more years of infrastructure or managed services experience in multiple technologies,…