Epic Senior Analyst, Cheers

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Cheers/Hello World.

The Epic Senior Analyst, Cheers/Hello World initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end‑users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day‑to‑day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth’s business/clinical needs.
• Participates in on‑call rotations and support and attend and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
• Initiating the implementation, build, and modification of the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
• Supporting junior staff members in day‑to‑day operations and resolving application issues

• Serve as a primary support contact for application end‑users
• Initiate the design, development, implementation, and maintenance of the application
• Initiate all phases of testing and the documentation of workflow design
• Perform the analysis of new releases and validate the impacts to the workflow
• Initiate the identification of issues and guide the work to resolve them
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day‑to‑day operations
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Work with stakeholders, business community, and end users to ensure the application meets UHealth’s business/clinical needs
• Travel to the job site during go‑lives, conferences, rounding, and/or senior leadership meetings
• Mentor and transfer knowledge to Junior staff members
• Take the lead in team…