Technical Account Manager; Bilingual Spanish​/English

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Tealium is the Customer Data Infrastructure for a world where data is always moving. We connect the interaction, data, and experience layers so organizations can collect signals from anywhere, build context in real time, and activate it wherever it’s needed — across agents, apps, and physical devices.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms
• 2025 Trust Radius Award Winner:
  Buyer’s Choice
• 2024 Invoca Partner Collaboration Award
• 2024 G2 Leader in Tag Management & Enterprise Data Governance
• Tealium Customer Data Hub achieved the Top Rated Award by Trust Radius (2024)
• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales
• Named on the 2024 Best and Brightest in the Nation list
• Built In’s 2024 Best Place to Work

Tealium is seeking a strategic, driven Technical Account Manager (TAM) to serve as a trusted advisor and primary technical authority for our enterprise customers. In this pivotal role, you will bridge the gap between complex business strategy and technical execution, guiding clients through platform configuration, optimization, and value realization across their customer data ecosystem. By taking complete ownership of customer health, proactively mitigating technical risks, and leveraging AI-enabled workflows to streamline support, you will accelerate time-to-value and position Tealium as an indispensable foundation for our clients’ digital initiatives.

As the ideal candidate, you possesses a blend of SaaS technical expertise, account management acumen, and a relentless focus on measurable business outcomes. You thrive in cross-functional environments, seamlessly collaborating with product, engineering, and customer success teams to advocate for customer needs and influence product roadmaps. With deep expertise in modern adtech and martech landscapes, you bring an ownership mentality to every interaction, turning complex technical challenges into strategic opportunities, fostering transparent communication across all organizational levels, and driving long‑term customer retention and growth.

The ideal candidate will be located in or near Mexico City to facilitate regular on‑site collaboration with prospects/customers and regional travel. Fluency in both Spanish and English is required to partner with clients and internal teams.

• Own the end-to-end technical relationship and account strategy for assigned enterprise customers, ensuring platform alignment with business objectives.
• Drive proactive account health management, utilizing data‑driven insights and AI‑assisted analytics to predict technical risks, design mitigation plans, and deliver…