Technical Analyst , Legal & Compliance Technology

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Technical Analyst I will support Lennar’s IT organization by learning and implementing standards and processes to ensure quality and efficiency in technical documentation, technical testing, release management, and systems support. Ideal candidates will have foundational skills in process creation/optimization, governance, and organization. Candidates should be prepared to apply best practices, support standard processes, and contribute effectively to their agile project teams.

The Technical Analyst I will play an important role in supporting Lennar's Legal and Compliance Technology team by ensuring the department's applications, processes, and reporting functions operate effectively and efficiently. This role provides Tier 2 and Tier 3 support for legal technology applications, manages recurring operational activities, coordinates project initiatives, and supports application enhancements, configuration updates, and end-user training.

The ideal candidate brings a combination of technical aptitude, strong organizational skills, and an understanding of legal operations and technology workflows. They are detail-oriented, collaborative, and service-focused, with an interest in leveraging technology, automation, and emerging AI capabilities to improve processes and enhance the overall effectiveness of the Legal department.

• Provide Tier 2 and Tier 3 functional and technical support for the Legal Solutions application suite, including Thomson Reuters Legal Tracker, iManage, Diligent Entities, and NAVEX Ethics Point.
• Manage and resolve service requests submitted through Service Now and established support channels, providing guidance and assistance to end users.
• Perform recurring application administration and data maintenance activities, including user access updates, document cleanup in accordance with records retention and legal hold requirements, and scheduled data loads.
• Support legal reporting and governance of sensitive Legal department data, including the preparation and delivery of recurring reports and data files to internal business partners and external vendors.
• Assist with application enhancements, configuration changes, and customizations to support evolving business requirements.
• Coordinate and validate application changes in partnership with Legal, IT, and external vendors.
• Support application onboarding for new Legal associates and the rollout of new systems and functionality.
• Collaborate with software vendors to evaluate solutions, troubleshoot issues, and address business needs.

• Support quarterly security reporting across Legal Technology applications.
• Assist with periodic audits of application access and permissions to ensure appropriate role-based security controls are maintained, including timely removal of access for departing associates.
• Conduct recurring audits of legal matter data, including Legal Tracker billing review and approval routing.
• Maintain and update application records, document audit findings, and communicate results and required…