Digital Project Manager AQ

Aquent, a leading talent solutions company, is proud to partner with a prominent organization that stands at the vanguard of the financial services industry. This innovative company is dedicated to crafting, delivering, and managing cutting-edge digital platforms and services that facilitate seamless, large-scale client interactions. Their digital experiences are the cornerstone of how millions of clients engage daily, built on a foundation of intuition, efficiency, and unwavering trust.

Join a team where your expertise will directly influence the future of digital client engagement, making a significant impact on a strategic international initiative that reaches a global audience.

Are you a visionary leader, ready to define and deliver exceptional digital experiences for millions worldwide? We are seeking a highly analytical, organized, and forward-thinking individual to spearhead a critical international digital initiative. This pivotal role goes beyond conventional project oversight; it’s about passionately shaping and delivering outstanding client experiences across authenticated web and mobile application journeys. You will be instrumental in mapping comprehensive end-to-end client interactions, identifying crucial experience gaps, and transforming complex business, regulatory, operational, and technology needs into tangible, impactful digital capabilities.

This is your unique chance to operate across diverse teams and work streams, with exciting potential to evolve into a product leadership role for a dedicated delivery team as this initiative flourishes. Your contributions will profoundly enhance the global digital landscape, revolutionizing how clients engage with essential services.

• Lead the discovery and definition of requirements for complex international digital initiatives spanning authenticated web and mobile app experiences.
• Map comprehensive end-to-end client journeys across digital, operational, and servicing touchpoints.
• Identify critical client experience gaps, opportunities, dependencies, and areas requiring new or enhanced digital capabilities.
• Define the intended client experience, including workflows, business rules, decision points, error handling, content needs, and exception scenarios.
• Translate intricate business and client needs into detailed functional requirements for design and technology teams.
• Define and document digital development scope, clearly articulating required capabilities, exclusions, and affected teams or platforms.
• Identify the backend domains, systems, services, data, and integrations essential for enabling the digital experience.
• Partner with architecture and technology teams to assess feasibility, dependencies, implementation options, and delivery sequencing.
• Collaborate closely with Legal, Compliance, Risk, business, operations, service, design, technology, and other partners to ensure comprehensive and reviewed requirements.
• Work with user experience design and research teams to develop intuitive web and mobile experiences tailored for international clients.
• Serve as the central digital product contact for the initiative, ensuring alignment across participating teams and resolving cross-domain questions and requirements.
• Partner with project and program management to define, track, and manage digital work streams, milestones, dependencies, decisions, risks, and delivery readiness.
• Facilitate working sessions to bring together diverse stakeholders, resolve ambiguity, and drive decisions forward.
• Communicate complex client experience and technology considerations clearly and concisely to both working teams and senior leaders.
• Support prioritization and tradeoff decisions based on client impact, business value, risk, feasibility,…