Sr Advisory Solution Consultant - TMT

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Support product sales as atechnical, solution, and industry domain expertwithin a client-facing sales team pursuing strategic enterprise customers and prospects.
• Bringindustry-specific expertise across Manufacturing, Retail, IT/ITES, and/or Telecommunications, with the ability to understand industry operating models, customer journeys, service operations, business processes, technology landscapes, and transformation priorities.
• Translate industry challenges into compelling solution narratives by connectingbusiness outcomes, customer experience, workflow transformation, automation, data, and AIwith Service Now capabilities.
• Lead executive and technical discovery workshops to uncover customer priorities, operational challenges, transformation opportunities, and desired business outcomes.
• Develop and deliver compelling product demonstrations and solution experiences that reflectreal industry scenarios and end-to-end business processes, rather than feature-led demonstrations.
• Engage credibly with senior business stakeholders, CIO/CTO/CBOorganizations, enterprise architects, operations leaders, and transformation teams.
• Develop strong client and partner relationships and establish yourself as a trusted advisor throughout the sales cycle.
• Develop solution architectures that demonstrate how Service Now integrates with a customer's broader enterprise technology ecosystem, including CRM, ERP, contact center, data, integration, and AI platforms.
• Articulate the role ofAI, Agentic AI, automation, workflow orchestration, and datain transforming industry-specific processes and customer experiences.
• Stay current on competitive positioning, industry trends, emerging technology, AI developments, and market differentiation.
• Represent Service Now at executive briefings, customer workshops, conferences, industry forums, user groups, partner events, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in pre-sales Solution Consulting, Sales Engineering, Enterprise Architecture, Technology Consulting, or a comparable customer-facing technology role.
• Strong domain expertise in at least one, preferably more, of the following industries:
  Manufacturing, Retail, IT/ITES, or Telecommunications.
• Demonstrated ability to understand and articulateindustry business processes, customer journeys, operational challenges, transformation priorities, and technology landscapes.
• Experience converting complex business requirements into solution architectures, demonstrations, transformation roadmaps, and compelling executive narratives.
• Experience engaging both business and technical stakeholders, ranging from operational teams to senior executives and enterprise architects.
• Proficiency with the Service Now…