Media Monitoring Automation Specialist,Global Services Job Austin area,Texas USA,IT/Tech

Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.

Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.

Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.

We’re looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intellgence services.

As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows. You’ll work across content acquisition, processing, and delivery systems, ensuring high-quality outputs for both domestic and international clients while improving efficiency through automation.

What you’ll do:

Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N
Translate editorial and client brief requirements into scalable system configurations
Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery
Develop and document standard operating procedures (SOPs) for automated workflows
Monitor and troubleshoot issues related to workflow automation, data quality, and system performance
Collaborate with internal teams to ensure client requirements are accurately implemented and maintained
Maintain up-to-date documentation of client configurations and communicate updates across teams
Identify opportunities to improve workflow efficiency, scalability, and accuracy
Support vendor-related processes including service evaluation, communication, and invoice reconciliation

How success will be measured in this role:

Successful transition of manual workflows into reliable automated systems
Accuracy and quality of content processing and delivery aligned with client briefs
Reduction in operational inefficiencies and manual intervention
Timely resolution of workflow and system-related issues
Clear and consistent documentation of workflows and configurations
Effective collaboration with internal stakeholders and vendor partners

If the details below describe you, you could be a great fit for this role:

Interest in workflow automation, systems configuration, or operational tooling
Familiarity with automation platforms (e.g., N8N) or similar workflow tools
Strong analytical mindset with attention to detail in system setup and monitoring
Ability to clearly document processes and communicate across technical and non-technical teams
Experience supporting or working with third-party vendors (preferred)
Proactive problem-solver with a focus on continuous improvement
Comfortable working in a fast-paced, evolving environment
Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30 minute interview with a member of our Talent Team
A 1 hour zoom interview with the hiring manager
Panel interviews with several team members, including a discussion of…