Business Systems​/Application Support Analyst

For our client, we are seeking a Business Systems/Application Support Analyst to join the team of a leader in the Aerospace & Defense space.

This role will provide hands-on application and systems support for critical business processes, with a strong focus on trade, legal, reporting, and controls-related needs. The analyst will partner with internal stakeholders and external vendor support to resolve issues, support upgrades, and improve process documentation and requirements definition. Success in this position will require strong coordination skills, comfort working across business and technical teams, and the ability to balance multiple requests in a fast-paced environment.

Location:

Remote

Compensation: $107,500 - $204,500 annually

• Develop expertise in the OCR application and its modules while collaborating with vendor support and subject matter experts
• Provide ad hoc support to Global Trade and Legal partners on reporting and controls
• Support monthly application upgrades and quarterly server/database updates
• Track and coordinate internal requests, ensuring timely completion and documentation
• Document concerns or enhancement requests, including business process mappings and user stories
• Work independently and collaboratively to define concepts and requirements
• Manage stakeholder expectations by prioritizing requirements and coordinating follow-through

• University degree in MIS, Computer Science, or a STEM-related field, or equivalent experience with 8 years of relevant experience; or an advanced degree with 5 years of experience
• Experience with SAFe/Agile, IDPS, EVMS, and Lean methodologies, with familiarity in Agile and Waterfall approaches
• 4-6 years in a Business Analyst or Systems Analyst role
• Strong personal organization skills for timely task completion and quick response to information requests
• Ability to travel for PI Planning events and workshops

• Parental leave, including paternal leave
• Flexible work schedules
• Achievement awards and recognition programs
• Educational assistance
• Child and adult backup care

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification-your background could be exactly what this team needs.