Manager, Donor Data and Operations

Kids in Need of Defense (KIND), launched in 2008, is a global leader in the protection of unaccompanied and separated children. KIND centers the needs, rights, and voices of children migrating alone in search of safety. Through a holistic approach, we combine legal services, advocacy, and partnerships across the private sector, philanthropy, government, and civil society to advance protections for unaccompanied and separated children.

We work to ensure that migration systems recognize these children first and foremost as children.

KIND is seeking a Manager, Donor Data and Operations, to serve as the primary administrator and departmental subject matter expert for Salesforce and related systems. Reporting to the Director of Development Operations, this position is responsible for the integrity, effectiveness, and day-to-day management of Salesforce, donor data, gift administration, reporting, system documentation, user training, and finance reconciliation processes.

Working in close partnership with the Director of Development Operations, the Manager identifies opportunities to enhance Salesforce functionality, improve business processes, strengthen data quality, and optimize reporting capabilities. The Manager develops recommendations, supports roadmap planning, and leads the implementation of approved system enhancements while supporting the broader departmental strategy and priorities.

This role collaborates closely with the Manager, Prospect Research and Portfolio Optimization and other stakeholders to ensure Salesforce effectively supports fundraising strategy, prospect management, portfolio optimization, donor stewardship, and organizational growth. The role will also support ongoing efforts to expand and strengthen the use of Salesforce across fundraising functions, including enhancing grant management, institutional giving workflows, and grant-related reporting.

Salesforce Administration and System Enhancement

• Serves as the primary Salesforce administrator and departmental subject matter expert for Salesforce and related fundraising systems.
• Manages day-to-day Salesforce administration, including user support, security, reporting, dashboards, data management, system configuration, and troubleshooting.
• Identifies opportunities to improve system functionality, business processes, automation, reporting capabilities, and overall user experience.
• Develops recommendations and business cases for Salesforce enhancements and process improvements for consideration by the Director of Development Operations.
• Partners with the Director of Development Operations in the evaluation and refinement of Salesforce roadmap priorities and system improvement initiatives.
• Collaborates closely with the Manager, Prospect Research and Portfolio Optimization to identify opportunities for Salesforce enhancements that strengthen prospect management, portfolio strategy, fundraising analytics, and reporting.
• Gathers business requirements from stakeholders and translate operational needs into system recommendations and solutions.
• Supports efforts to further integrate grant management processes within Salesforce to improve visibility, reporting, collaboration, workflow management, and data consistency across individual, corporate, foundation, and government funding activities.
• Leads the implementation, testing, documentation, training, and adoption of approved Salesforce enhancements and related projects.
• Coordinates with internal stakeholders, technology partners, vendors, and consultants to execute approved system initiatives.
• Monitors system performance, user adoption, and utilization metrics and recommend ongoing improvements.

Data Integrity and Governance

• Leads efforts to…