Senior Consultant - ServiceNow

Make a difference. Be happy. Grow your career. About This Opportunity Nordic is expanding its Service Now practice and proactively building a pipeline of talented Service Now Consultants for anticipated client engagements. We are seeking experienced professionals across various Service Now modules and disciplines who are interested in joining a growing team focused on delivering innovative solutions and exceptional client outcomes.

While a specific project may not be immediately available, qualified candidates will be considered for upcoming opportunities as our Service Now practice continues to grow.

The Service Now Consultant provides platform expertise and consulting services by leveraging technical knowledge, business process expertise, and industry best practices to help clients maximize their Service Now investment and achieve their organizational goals. This role partners closely with clients, project teams, stakeholders, and leadership to design, implement, optimize, and support Service Now solutions across various business functions.

• Evaluate current business processes, workflows, and system configurations; recommend and implement Service Now best practice solutions
• Gather, document, and analyze business and technical requirements from client stakeholders
• Configure, implement, test, and support Service Now applications and modules based on project requirements
• Develop and maintain workflows, forms, catalogs, reports, dashboards, integrations, and platform enhancements
• Collaborate with client teams to design scalable and sustainable Service Now solutions
• Apply technical expertise to identify, troubleshoot, and resolve platform issues and defects
• Support testing activities including unit testing, system testing, integration testing, and user acceptance testing
• Provide guidance and best practice recommendations to clients and project team members
• Work directly with project teams, end users, and leadership as project needs dictate
• Lead and attend meetings regarding project status, ongoing work products, risks, and issue resolution
• Accurately document progress, issues, escalations, requirements, and other project deliverables in accordance with Nordic and client standards
• Deliver knowledge transfer sessions, end user training, and solution documentation as required
• Stay current with Service Now platform capabilities, releases, and industry trends
• Additional project specific duties as required and directed by the client

• Bachelor’s degree or equivalent combination of education and experience required
• Service Now Certified System Administrator (CSA) certification required
• 3+ years of Service Now platform experience required
• Experience supporting, implementing, or configuring one or more Service Now modules, including ITSM, ITOM, FSM, SPM, CSM, HRSD, Sec Ops, GRC, HCLS, Workplace Service Delivery, or related platform applications
• Strong understanding of Service Now platform administration, configuration, workflows, and best practices
• Experience gathering business requirements and translating them into Service Now solutions
• Experience working within Agile, Scrum, or other project delivery methodologies preferred
• Service Now Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or other Service Now certifications preferred
• Strong analytical, problem solving, and troubleshooting skills
• Excellent communication and stakeholder management skills, both written and verbal
• Strong attention to detail and ability to manage multiple priorities while meeting project timelines
• Self motivated with the ability to work independently and collaboratively within cross functional teams
• Highly adaptable and able to quickly learn new technologies, modules, and client environments
• Must demonstrate professionalism, sound judgment, and a strong commitment to client success
• Must demonstrate and embody Nordic's maxims

• Work may be performed remotely or onsite in a professional office environment, healthcare organization, or other industry specific facility
• Work is primarily performed remotely; occasional travel may be required based on project, client, or business needs
• Travel expectations are generally minimal and may vary by engagement
• Work schedule will vary based on Nordic or client needs and may include weekdays, weekends, holidays, after hours support, on call responsibilities, or extended work hours
• Must be available for calls, emails, and consultations as…