Business Solutions Manager, MSP & Systems of Record

Cross Country Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow!

CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Cross Country Mortgage, LLC offers MORE than a job, we offer a career.

The Business Solutions Manager, MSP & Systems of Record will support Round Point Mortgage Servicing LLC. The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at Round Point and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders. This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations.

Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions.

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc.
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed
• Ensure seamless integration between enterprise applications and third-party vendors
• Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record
• Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions
• Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities
• Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from Round Point
• Serve as the primary liaison between Round Point and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle
• Develop an understanding of our customer behaviors and need to continually develop new product offerings
• Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities
• Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line
• Collaborate and oversee the IT…