Security Systems & Technology Engineer, Americas

Title: Security Systems & Technology Engineer

Position: Full Time

Location: Austin, Texas

Travel: Regional and international, typically 25 - 40%, higher during project delivery peaks

The Security Systems & Technology Engineer is the hands-on technical specialist for EdgeConneX's physical security systems. The role operates, maintains, and supports access control, video surveillance, intrusion detection, and perimeter systems, and delivers upgrades, migrations, and new-site commissioning under the global systems roadmap. The Engineer works day to day with Security Operations, Security Design & Integration, IT, and vendor partners to keep systems healthy, standardized, and audit-ready.

• Operate, maintain, and support physical security systems, including access control, video surveillance, intrusion detection, and perimeter systems.
• Support other regions as required, including global platform projects, major incident response, and short-term coverage, as directed by the Senior Manager.
• Serve as a technical subject-matter expert for LenelS2/OnGuard, Exacq Vision, and adjacent platforms (e.g., Genetec where deployed) across the portfolio.
• Deliver upgrades, migrations, and rebuilds under the global security systems roadmap, to the standards and timelines agreed with the Senior Manager, Security Systems & Technology.
• Perform system administration, including configuration, software and firmware updates, health monitoring, preventive maintenance, and support for user and credential management.
• Troubleshoot and resolve system faults to root cause, coordinating vendors and integrators for on-site work and driving corrective actions to closure.
• Apply and maintain technical standards, runbooks, and lifecycle plans for deployed systems, and feed lessons learned back into global standards.
• Support security systems vendors and integrators, including scoping service visits, verifying work quality, and escalating performance issues to the Senior Manager.
• Coordinate with EdgeConneX IT on networking, server infrastructure, OS lifecycle, patching, and cybersecurity hardening for security systems.
• Partner with Security Operations and Security Design & Integration on installs, commissioning, site turnover, and ongoing support of deployed systems.
• Track system health, drive continuous improvement, and report status and KPIs to Security leadership.
• Support internal and external security audits, including evidence collection, reporting, and closure of findings.

• Strong written and verbal communication, including the ability to document configurations, fault reports, and as-built records clearly for internal stakeholders and vendors.
• Deep hands-on expertise with enterprise physical security systems and the ability to act as the technical specialist for the portfolio.
• Proven ability to prioritize and execute across a global, distributed portfolio with consistent attention to detail.
• Strong troubleshooting discipline, including structured fault isolation, root cause analysis, and clear escalation when needed.
• Ability to direct vendors and integrators on site and hold them to performance requirements and agreed scopes of work.
• Strong follow-through: drives corrective actions to closure and prevents repeat issues.
• Confident working with internal and external stakeholders, including customers, in a fast-moving environment.
• Working knowledge of cybersecurity, network, and IT infrastructure considerations relevant to physical security systems.
• Comfortable working independently across global time zones and shifting priorities, including planned out-of-hours maintenance windows and regular calls with teams in Europe and Asia-Pacific.

• Bachelor’s degree in engineering,…